[Remote] Branch Operations Supervisor - Commercial Insurance

Note: The job is a remote job and is open to candidates in USA. Insurance Office of America is a leading provider in the commercial insurance sector, seeking a Branch Operations Supervisor for their operations team. The role involves managing the Account Team, ensuring compliance with HR processes, and promoting the company's core values while improving staff performance and engagement.ResponsibilitiesManage Account Management staff, monitor performance, and provide coachingEnsure compliance with HR processes and policiesEnsure productivity, efficiency, quality, and service standardsManage staff days off calendars for service continuityEnsure appropriate staffing levels and recommend adjustmentsParticipate in interviewing and hiring recommendationsPrepare and deliver performance evaluationsProvide coaching, consultation, and trainingEncourage growth and development of personnelDevelop future branch operations leadersPromote IOA culture and improve engagementIdentify gaps and implement corrective actionsMonitor and interpret performance dataMaintain transparent communication with leadershipDevelop and ensure compliance with core work processesImplement and enforce company policiesMaintain high technical competence and industry expertiseContinuously improve management and leadership skillsDevelop and maintain positive, productive relationships with IOA leadership, peers, co-workers, and employeesDemonstrate integrity and leadershipSkillsActive property & casualty (P&C) license5+ years of industry experience with deep, wide-ranging industry knowledge3+ years leadership experienceOutstanding communication and people management skillsProficiency in MS Office (Outlook, Word, Excel)High School Diploma (or equivalent)BenefitsCompetitive salaries and bonus potentialCompany-paid health insurancePaid holidays, vacations, and sick time401K with employer matchProfessional growth and career progression opportunitiesRespectful culture and work/family life balanceCommunity service commitmentSupportive teammates and a rewarding work environmentCompany OverviewInsurance Office of America is a full-service insurance agency. It was founded in 1988, and is headquartered in Longwood, Florida, USA, with a workforce of 1001-5000 employees. Its website is http://www.ioausa.com.