[Remote] Billing Support Specialist

Note: The job is a remote job and is open to candidates in USA. Grow Therapy is dedicated to enhancing mental healthcare access and quality. The Billing Support Specialist will be responsible for improving billing operations, resolving claim denials, and providing customer support to therapists and clients.ResponsibilitiesTroubleshoot and resolve issues Clients and Therapists raise via Phone and Live ChatDig deep into problems in order to help identify root causes and work with our Product teams to improve the platform overallAssist and educate customers on the Grow Therapy platform, providing great customer service to our Clients and TherapistsServe as the customer's go-to resource and passionate advocate, ensuring both Clients and Therapists feel heard and supported throughout their journey with Grow TherapySkillsYou have one year of experience with insurance across multiple commercial & government payersYou have a strong knowledge of medical terminology, ICD-10/ CPT codes preferable in mental healthYou have experience working within Claim MD or Availty verifying benefits, reading EOB's, and are able to comprehensively explain benefits to patientsYou have experience working within various payer portalsYou are self-motivated, eager to learn, and are comfortable with ambiguity / asynchronous communicationYou love problem solving; you're naturally curious, especially about health techYour work ethic is defined by kindness and empathy, prioritizing Customer Experience over everything elseYou are successful working independently and remotely, and adapt well to changing priorities and customer needsYou are comfortable meeting quantitative metrics, including the number of conversations you work on per dayYou thrive working at a fast-paced startup, and you are excited about contributing to our startup's growthBonus points if bilingual (Spanish preferably)BenefitsComprehensive Health Coverage: Medical, dental, and vision insurance, plus life and disability coverage.Parental Leave & Family Support: Up to 18 weeks paid leave and a new child stipend.Financial Wellness: 401(k) program and equity opportunities.Meals & Home Office Support: Stipends for home office setup and ongoing funds for meals, with tailored perks for both remote and in-office employees.Time Off to Recharge: Flexible PTO, 12 paid holidays, and a full winter break week.Wellness & Development: Annual stipends to put towards personal & professional growth.Mental & Physical Health Support: No-cost access to therapy through the Grow platform, weekly flexible hours for self-care (“Mental Health Mornings/Afternoons”) and memberships to leading wellness apps (such as One Medical, Headspace, and Talkspace).Extra Perks: Pet insurance discounts, commuter benefits, and global travel assistance.Company OverviewGrow Therapy offers online therapy services that connects individuals with licensed therapists to support mental health. It was founded in 2020, and is headquartered in New York, New York, USA, with a workforce of 201-500 employees. Its website is https://growtherapy.com.



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