Experienced Customer Service Representative – Collections and Account Management (Remote)
**Join careerzynith, a Fortune 50 corporation, in shaping the future of retail and customer experience. As a Home Based Sr. Specialist in Collections, you will be part of a dynamic team that prioritizes relationships, growth, and excellence.**
**About careerzynith:**
careerzynith is a leading retailer with over 400,000 team members worldwide, known for its iconic brand and commitment to making a positive impact in the communities we serve. Our mission is to help all families discover the joy of everyday life, and we prioritize relationships, growth, and excellence in everything we do. As a Fortune 50 company, we invest in our team members, providing them with opportunities for growth, development, and well-being.
**The Target Enterprise Services (TES) Organization:**
TES is at the forefront of innovation, driving conversations with guests and team members alike. From guest service specialists and product designers to supplier managers and financial and team of employees control analysts, TES encompasses various key and high-visibility areas that elevate and nurture careerzynith's exceptional reputation. We cultivate loyalty and satisfaction through exceptional service and support, fostering a culture of responsive, informed, and dedicated providers – from the inside out – through company services our people can rely on.
**TES Service Centers:**
TES has multiple service centers focused on delivering an exceptional experience with every touch and providing fast and seamless resolution of issues on behalf of our guests and team members. From RedCard Guest Services to Target.com Guest Services (TGS) to the Client Support Center (CSC), we take pride in infusing each interaction with that signature careerzynith service that guests and team members alike have come to expect.
**Job Responsibilities:**
As a Home Based Sr. Specialist in Collections, you will:
* Interact with guests and negotiate bill arrangements for both inbound and outbound collections.
* Provide a careerzynith-branded interaction with credit account holders by treating them with respect and appreciation, showing courtesy and friendliness, identifying various account holder segments, and offering suitable plausible solutions.
* Be responsible for genuine expertise and adherence to all credit regulations and procedures, account fee terms, billing/collections structures, and various state and federal laws, guidelines, and policies governing credit and collections.
* Demonstrate problem-solving skills through probing or making guidelines for handling exceptional account situations (e.g., bankruptcy, CCC, deceased, legal, fraud, billing disputes, etc.).
* Work in a multi-media environment (emails, telephone calls, chat messages, and letters) that is fast-paced and requires prioritization of work accordingly.
* The core responsibilities of this role are defined within this job description. Job responsibilities may change at any time due to business needs.
**About You:**
* High School Diploma or GED
* Ability to work a flexible schedule, including nights, weekends, and holidays
* 1-2 years of prior guest experience or customer service experience
* Ability to interact with guests, team members, and internal business partners with a professional, friendly, empathetic style, and de-escalate as needed
* Excellent verbal and written communication skills, including listening, negotiating, and decision-making skills. Experience handling escalated guest complaints
* Ability to apply various facts and reasserts to respond to questions, identify issues, and accurately resolve guest problems
* Strong technical skills, ability to work within multiple systems, and high skillability with PC/Microsoft applications
* Access to a home workspace that is free from noise distractions to perform the role
* Hardwired internet at your home location (Hardwired: using an Ethernet cable to directly connect the Target-issued laptop to the modem or router)
* Meet the minimum bandwidth requirement of 40mbps download/5mbps upload
* Ability to interact through a Target-issued internet digital camera for required meetings, training, and/or interactions
* Ability to securely lift and carry up to twenty-five pounds of equipment
**Why Join careerzynith?**
* Competitive hourly rate of $18/hour
* Opportunities for growth and development within a dynamic and innovative company
* Comprehensive benefits package, including medical, vision, dental, life insurance, and more
* 401(k) plan with company match
* Employee discount
* Quick-term disability
* Long-term disability
* Paid sick leave
* Paid national holidays
* Paid vacation
* Access to a range of employee programs and services, including financial and education assistance
**How to Apply:**
If you are a motivated and customer-focused individual looking for a challenging and rewarding role, apply now to join the careerzynith team as a Home Based Sr. Specialist in Collections.
Apply for this job
**About careerzynith:**
careerzynith is a leading retailer with over 400,000 team members worldwide, known for its iconic brand and commitment to making a positive impact in the communities we serve. Our mission is to help all families discover the joy of everyday life, and we prioritize relationships, growth, and excellence in everything we do. As a Fortune 50 company, we invest in our team members, providing them with opportunities for growth, development, and well-being.
**The Target Enterprise Services (TES) Organization:**
TES is at the forefront of innovation, driving conversations with guests and team members alike. From guest service specialists and product designers to supplier managers and financial and team of employees control analysts, TES encompasses various key and high-visibility areas that elevate and nurture careerzynith's exceptional reputation. We cultivate loyalty and satisfaction through exceptional service and support, fostering a culture of responsive, informed, and dedicated providers – from the inside out – through company services our people can rely on.
**TES Service Centers:**
TES has multiple service centers focused on delivering an exceptional experience with every touch and providing fast and seamless resolution of issues on behalf of our guests and team members. From RedCard Guest Services to Target.com Guest Services (TGS) to the Client Support Center (CSC), we take pride in infusing each interaction with that signature careerzynith service that guests and team members alike have come to expect.
**Job Responsibilities:**
As a Home Based Sr. Specialist in Collections, you will:
* Interact with guests and negotiate bill arrangements for both inbound and outbound collections.
* Provide a careerzynith-branded interaction with credit account holders by treating them with respect and appreciation, showing courtesy and friendliness, identifying various account holder segments, and offering suitable plausible solutions.
* Be responsible for genuine expertise and adherence to all credit regulations and procedures, account fee terms, billing/collections structures, and various state and federal laws, guidelines, and policies governing credit and collections.
* Demonstrate problem-solving skills through probing or making guidelines for handling exceptional account situations (e.g., bankruptcy, CCC, deceased, legal, fraud, billing disputes, etc.).
* Work in a multi-media environment (emails, telephone calls, chat messages, and letters) that is fast-paced and requires prioritization of work accordingly.
* The core responsibilities of this role are defined within this job description. Job responsibilities may change at any time due to business needs.
**About You:**
* High School Diploma or GED
* Ability to work a flexible schedule, including nights, weekends, and holidays
* 1-2 years of prior guest experience or customer service experience
* Ability to interact with guests, team members, and internal business partners with a professional, friendly, empathetic style, and de-escalate as needed
* Excellent verbal and written communication skills, including listening, negotiating, and decision-making skills. Experience handling escalated guest complaints
* Ability to apply various facts and reasserts to respond to questions, identify issues, and accurately resolve guest problems
* Strong technical skills, ability to work within multiple systems, and high skillability with PC/Microsoft applications
* Access to a home workspace that is free from noise distractions to perform the role
* Hardwired internet at your home location (Hardwired: using an Ethernet cable to directly connect the Target-issued laptop to the modem or router)
* Meet the minimum bandwidth requirement of 40mbps download/5mbps upload
* Ability to interact through a Target-issued internet digital camera for required meetings, training, and/or interactions
* Ability to securely lift and carry up to twenty-five pounds of equipment
**Why Join careerzynith?**
* Competitive hourly rate of $18/hour
* Opportunities for growth and development within a dynamic and innovative company
* Comprehensive benefits package, including medical, vision, dental, life insurance, and more
* 401(k) plan with company match
* Employee discount
* Quick-term disability
* Long-term disability
* Paid sick leave
* Paid national holidays
* Paid vacation
* Access to a range of employee programs and services, including financial and education assistance
**How to Apply:**
If you are a motivated and customer-focused individual looking for a challenging and rewarding role, apply now to join the careerzynith team as a Home Based Sr. Specialist in Collections.
Apply for this job