[Remote] Bilingual Underwriting Support Analyst I Call Center - Omaha, NE - Remote

Note: The job is a remote job and is open to candidates in USA. Mutual of Omaha is seeking a Bilingual Underwriting Support Analyst to work in a high-volume call center. The role involves taking incoming calls, collecting underwriting requirements, and supporting the issuance and servicing of individual life and health new business applications.ResponsibilitiesContributes to the efficient and effective achievement of business objectives by evaluating the situation, making sense of complicated issues, and conducting thorough evaluation to process new business applicationsAttention to detail is required. Notices when information and underwriting requirements appear wrong or incomplete or need verification. Distinguishes varying information to understand what is pertinentUses a variety of systems and tools to support multiple underwriting areas. Needs to be proficient in soft phone handling to transfer calls appropriatelyLearning and practicing critical thinking and problem-solving techniques at this level. Recognizes problems and conducts thorough analysis to break down complex information into management parts. Works collaboratively to recommend process improvements to enhance customer experienceCommunication is clear, concise, and professional. Delivers an exceptional customer service experience by providing appropriate product/process support and demonstrating a high level of responsiveness and follow-up on commitmentsSkillsStrong customer service/call center skills with the ability to assess and understand the needs of our customersAbility to maintain regular and predictable attendance with adherence to department expectations, working in a fast-paced environmentShows a sense of urgency, accountable for results, uses sound judgement while multitasking effectivelyStrong knowledge/skill/understanding of computer systems such as email, data entry, and Microsoft products, and proficiency with keyboarding skillsStrong attention to detail with effective time management and organizational skillsYou promote a culture of diversity and inclusion, value different ideas and opinions, and listen courageously, remaining curious in all that you doAble to work remotely with access to a high-speed internet connection and located in the United States or Puerto RicoPrevious insurance/Underwriting experienceKnowledge of medical terminologyBenefitsAnnual bonus opportunity401(k) plan with a 2% company contribution and 6% company matchWork-life balance with vacation, personal time and paid holidaysCompany OverviewMutual Of Omaha is a mutual insurance and financial services company helping clients achieve their financial goals. It was founded in 1909, and is headquartered in Omaha, Nebraska, USA, with a workforce of 1001-5000 employees. Its website is http://www.mutualofomaha.com.