Experienced Full Stack Customer Service Agent – Retail & Hospitality Industry with a Focus on Guest Experience and Interactive Gaming

Join the Team at blithequark: Where Fun and Innovation Meet! blithequark is a pioneering interactive gaming company that's revolutionizing the industry with immersive experiences that are responsible, innovative, and fun. As the digital arm of a leading entertainment company, we're committed to helping our team members grow and succeed. We're looking for talented individuals who love what they do and are passionate about delivering exceptional guest experiences. If you're a people person with a flair for problem-solving and a passion for the hospitality industry, we want to hear from you! About Us blithequark is headquartered in Philadelphia and is part of a larger entertainment company that operates a range of hotels, casinos, and resorts across the United States. Our mission is to challenge the norms of the gaming industry by building immersive interactive gaming experiences that are responsible, innovative, and fun. We're committed to creating a work environment that's inclusive, diverse, and fun, where our team members can be themselves and thrive. Job Summary We're looking for experienced Customer Service Agents to join our team in a remote capacity. As a Retail Customer Service Agent, you'll be the face and voice of our hotel, casino, and resort operations across the country. You'll communicate with our players and guests via phone, live chat, and email to ensure a seamless customer experience and provide comprehensive information on our property offerings. If you're passionate about making memorable experiences, skilled at taking potentially unpleasant situations and turning them around with a smile, and have experience in the hotel, travel, and/or hospitality industries, we want to hear from you! Key Responsibilities Communicate with our players and guests via phone, live chat, and email to ensure a seamless customer experience and provide comprehensive information on our property offerings. Use internal resources and systems to view guest account statuses and histories, using the information to assist guests over the phone. Provide an exclusive level of customer service during every conversation that demonstrates friendliness, care, and builds value in the blithequark brand. Assist guests with booking hotel reservations, provide relevant information about our properties, and address guest inquiries while sustaining company conversion rate expectations. Operate our telephone call service by answering and transferring inbound phone calls and executing outbound phone calls when applicable. Answer guest questions about our hotel properties, casino property information, occasional account information, and property event information. Follow various internal standard operating procedures to escalate issues to property personnel or use your resources to find applicable answers for the consumer on any questions you may not know the answer to immediately. Deliver exceptional performance results in customer satisfaction while maintaining a positive tone with consumers over the phone and demonstrating patience and understanding regardless of the situation. Collaborate with your leaders and fellow team members to stay current with daily occurrences at our properties and within our backend systems that are impactful to the player experience. Maintain a strong track record for punctuality and attendance. Perform other duties as assigned. Essential Qualifications Must be at least 21 years of age. High School diploma required. College degree, or progress toward a college degree preferred. Heightened sense of urgency and passion to learn new things. Highly developed sense of integrity and commitment to guest satisfaction. Demonstrated passion for excellence with respect to treating and caring for guests. Ability to type quickly and write with good grammar and punctuation. Strong attention to detail is a must! Must be an analytical thinker. Ability to maintain a friendly disposition under heavy pressure. Great problem-solving abilities. Ability to interpret incomplete or cryptic messages that might be written by English as a second language customers. Have the ability to work some holidays and weekends. Preferred Qualifications Experience in the hotel, travel, and/or hospitality industries. Technologically savvy, with the ability to navigate multiple tools at once. Excellent communication and problem-solving skills. What We Offer At blithequark, we believe in rewarding our team members for their hard work and dedication. We offer a range of benefits and perks, including: Competitive compensation package. Comprehensive Benefits package. Fun, relaxed work environment. Career Growth Opportunities At blithequark, we're committed to helping our team members grow and succeed. We offer a range of career growth opportunities, including: Professional development programs. Mentorship and coaching. Opportunities for advancement. Work Environment and Company Culture At blithequark, we believe that our team members are our greatest asset. We strive to create a work environment that's inclusive, diverse, and fun. Our company culture is built on the principles of respect, integrity, and innovation. We believe in empowering our team members to be themselves and thrive in their roles. Why Join Us? If you're passionate about delivering exceptional guest experiences, have a flair for problem-solving, and are looking for a new challenge, we want to hear from you! At blithequark, we offer a range of benefits, career growth opportunities, and a fun, relaxed work environment. We're committed to helping our team members grow and succeed, and we're excited to welcome new talent to our team. So why wait? Apply now to join our team at blithequark and start your journey with us! Apply for this job