[Remote] Bilingual Specialist, Business Banking Services (Remote)

Note: The job is a remote job and is open to candidates in USA. BMO is a financial services company that values collaboration and innovation. The Bilingual Specialist in Business Banking Services will assist small businesses in achieving their financial goals by providing exceptional customer service and support. This role involves engaging with customers to understand their needs and offering suitable business banking solutions.ResponsibilitiesHandle customer inquiries in an informed, professional, and efficient mannerEscalate complex or unresolved customer situations to the appropriate BMO colleague as requiredPerform any required activities & transactional outcomes after calls to ensure customer’s requests are accurately processed. Refer to other business groups as neededMaintain current knowledge of business banking and credit card products & processes and integrate into customer conversations in a professional mannerMaintains the confidentiality of customer and Bank information and Adheres to regulatory and compliance requirements appropriate for the jurisdiction. Report issues as needed to protect the bank, and our customersEngage clients in holistic needs based conversations to develop a complete understanding of the Business Banking needs and identify financial solutions to fulfill immediate and future needs. These solutions include commercial deposit accounts, cash management solutions (Online Banking For Business, Electronic Funds Transfers, & Wires), Small Business Lending & Small Business Credit Cards, Merchant Service Solutions (Moneris), Payroll Solutions (ADP) & moreSkillsProficiency in a language other than French to interact, support and/or provide services to non-French speaking customers, employees and/or partners inside and/or outside the province of QuebecWorking knowledge of Personal and Small Business Banking ProductsStrong interpersonal skills, including the ability to build rapport and proactively establish personal connectionsOrganization skillsAn aptitude for continuous learning, listening, solving problems, and responding flexibly/creatively to new challengesStrong collaboration with internal partners and team membersStrong analytical and problem-solving skillsHigh school diploma or equivalent work experienceBilingualism French/English RequiredContact Center & Banking ExperienceBenefitsHealth insuranceTuition reimbursementAccident and life insuranceRetirement savings plansCompany OverviewWe’re a bank, but there’s more to it than that. ​ When you join BMO, it opens a world of opportunities. It was founded in 1817, and is headquartered in Toronto, Ontario, CAN, with a workforce of 10001+ employees. Its website is http://www.bmo.com.



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