[Remote] Bilingual Spanish Customer Service Representative (Remote

Note: The job is a remote job and is open to candidates in USA. Maximus is currently hiring for Bilingual Spanish Customer Service Representatives to join our New York State of Health (NYSOH) team. This role involves providing customer care to millions of New Yorkers navigating complex healthcare plans, with responsibilities including answering calls, processing applications, and facilitating translation services. Successful candidates will undergo 10 days of onsite training in New York, NY before transitioning to remote work.ResponsibilitiesAnswer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policiesRespond effectively to all forms of inbound and outbound contactsTrack and document all inquiries using the applicable systemsProcess new applications for health care coverage via the telephone including building tax household, household income, eligibility determinations, interpreting determinations made by the Marketplace, and enrollment into health plans. Transfer/refer consumers to appropriate entities according to the established guidelinesProcess life event changes, demographic updates, disenrollment requests, and special enrollment periods as requestedFacilitate the fulfillment of caller requests for materials via mail, email, or downloadFacilitate translation services for non-English speaking callers according to proceduresEscalate calls or issues to the appropriate designated staff for resolution as neededAttend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systemsRespond to all inquiries consistent with confidentiality and privacy policies and refer callers to alternate sources when appropriateMeet Quality Assurance (QA) and other key performance metricsResponsible for adhering to established safety standardsMust be able to remain in a stationary position for an extended period of timeOccasionally lift, carry, or otherwise move items weighing up to 25 poundsWork is constantly performed in an office environmentPerform other duties as assigned by managementSkillsHigh school diploma or GED required and 6+ months of relevant professional experience required, or equivalent combination of education and experienceMust be fluent in English and specified secondary languageMust be able to speak, read and translate in Spanish and English fluentlyResidency within 100 miles of New York, NYStrong data entry and telephone skillsExcellent organizational, interpersonal, written, and verbal communication skillsAbility to perform comfortably in a fast-paced work environmentAbility to successfully execute many complex tasks simultaneouslyAbility to work as a team member, as well as independentlyInternet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home routerMust currently and permanently reside in the Continental USPrevious experience with computers, phone systems, and headsets preferredPrevious experience in customer service preferredBenefitsCompetitive Compensation - Quarterly bonuses based on performance included!Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.Paid Time Off Package - Enjoy PTO, Holidays, and sick leave, along with Short and Long Term Disability coverage.Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).Recognition Platform - Acknowledge and appreciate outstanding employee contributions.Tuition Reimbursement - Invest in your ongoing education and development.Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.Professional Development Opportunities- Participate in training programs, workshops, and conferences.Company OverviewMaximus helps governments deliver on their mission with modern services that improve outcomes and citizen experiences. It was founded in 1975, and is headquartered in Mclean, Virginia, USA, with a workforce of 10001+ employees. Its website is http://www.maximus.com/.