[Remote] Bilingual Customer Services Representative (English/Spanish)

Note: The job is a remote job and is open to candidates in USA. VanderHouwen is one of the largest providers of early childhood education and care in the nation, dedicated to creating a nurturing environment for children. They are seeking a personable and customer-focused Bilingual Customer Services Representative to support proactive outreach and deliver high-quality customer experiences in a fast-paced service environment.ResponsibilitiesConduct outbound follow-up with prospective or recently engaged customers to provide information, answer questions, and support next steps in their customer journeyDeliver a high-quality customer experience that aligns with company values, communication standards, and brand expectationsHandle customer inquiries professionally, identify individual needs, and connect customers with the appropriate internal resources or solutionsMaintain accurate and detailed documentation of customer interactions, outreach efforts, and follow-up activities within internal systemsSupport coverage across extended business hours and remain flexible with scheduling to ensure consistent customer support availabilitySkillsHigh school diploma or equivalent requiredPrevious customer service experience in a customer-facing environment such as call center, retail, customer support, hospitality, or similar service-based rolesStrong verbal communication skills with the ability to build rapport, engage customers professionally, and represent a brand positivelyComfortable managing outbound outreach, handling customer conversations, and navigating a structured, high-volume environmentReliable, adaptable, and able to work flexible shifts within business hours that may include early morning or evening schedules aligned to Pacific TimeCompany OverviewVanderHouwen is a premier staffing provider of technology, engineering, finance and accounting professionals. It was founded in 1987, and is headquartered in Portland, Oregon, USA, with a workforce of 201-500 employees. Its website is https://www.vanderhouwen.com.