[Hiring] Program Manager I - Contact Center Support @Cleveland Clinic
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
As Program Manager, you will manage and maintain initiatives related to an assigned program. Your efforts will focus on developing systems and procedures to enhance patient care within the Cleveland Clinic.
• Develop, implement, manage, and maintain operational systems and activities.
• Serve as a liaison with all levels of the organization and outside community.
• Manage multiple priorities and projects with competing deadlines.
• Allocate time to meet completion requirements.
• Serve as a coach and mentor for other positions in the department.
• Review and monitor adherence to Human Resources policies and corporate compliance procedures.
Qualifications
• Bachelor's Degree in Business Administration, Healthcare Administration or a related field and two years of experience in project management, data analysis and systems training
• OR High School Diploma/GED and six years of experience
• OR Associate’s Degree and four years of experience
• OR Master’s Degree and one year of experience
• Knowledge of statistical and financial analysis, primary research and business plan development
Requirements
• Experience in a healthcare setting
• Cisco, UCCE and/or Verint experience
Benefits
• 403(b) Savings & Investment Plan
• Investment Pension Plan (IPP)
• Tuition Reimbursement
• Paid Time Off (PTO)
• Employee Discounts
• Dental and Vision Plans
• Life Insurance and Disability
Physical Requirements
• Ability to perform work in a stationary position for extended periods
• Ability to operate a computer and other office equipment
• Ability to communicate and exchange accurate information
• Ability to travel throughout the hospital system
Apply Now
Apply Now
Role Description
As Program Manager, you will manage and maintain initiatives related to an assigned program. Your efforts will focus on developing systems and procedures to enhance patient care within the Cleveland Clinic.
• Develop, implement, manage, and maintain operational systems and activities.
• Serve as a liaison with all levels of the organization and outside community.
• Manage multiple priorities and projects with competing deadlines.
• Allocate time to meet completion requirements.
• Serve as a coach and mentor for other positions in the department.
• Review and monitor adherence to Human Resources policies and corporate compliance procedures.
Qualifications
• Bachelor's Degree in Business Administration, Healthcare Administration or a related field and two years of experience in project management, data analysis and systems training
• OR High School Diploma/GED and six years of experience
• OR Associate’s Degree and four years of experience
• OR Master’s Degree and one year of experience
• Knowledge of statistical and financial analysis, primary research and business plan development
Requirements
• Experience in a healthcare setting
• Cisco, UCCE and/or Verint experience
Benefits
• 403(b) Savings & Investment Plan
• Investment Pension Plan (IPP)
• Tuition Reimbursement
• Paid Time Off (PTO)
• Employee Discounts
• Dental and Vision Plans
• Life Insurance and Disability
Physical Requirements
• Ability to perform work in a stationary position for extended periods
• Ability to operate a computer and other office equipment
• Ability to communicate and exchange accurate information
• Ability to travel throughout the hospital system
Apply Now
Apply Now