[Remote] Bilingual Customer Service Specialist

Note: The job is a remote job and is open to candidates in USA. Allied Solutions LLC is a company that provides comprehensive customer service solutions, and they are seeking a Bilingual Customer Service Specialist. The role focuses on delivering excellent customer service to both English and Spanish callers, handling inquiries, and maintaining accurate insurance information.ResponsibilitiesHandle incoming borrower, agent and lender calls at a professional levelAccurately compose written information for loan historiesAccurately verify, key and/or memo insurance information in relation to all Creditor Placed Insurance (CPI) product types and CPI cancelsAbility to follow up and resolve customer problems or issuesMentor fellow co-workers as requested by supervisorReport any system and related issuesRep will move into the Spanish queueMeet set goals and assigned workload expectations for productivityMeet and exceed Quality audits and metricsAbility to be coached and learn from previous errors and know what is needed to improveMeet monthly regarding scorecard metricsSkillsStrong attention to detail and organization skills requiredStrong problem solving and analytical abilitiesDependable and reliableAbility to acknowledge and respect confidential informationExcellent telephone, written and verbal communication skills with strong customer service focusProfessional interaction with employees, peers and customersAnswers questions, corrects errors and resolves discrepanciesAbility to learn quicklyEducation RequirementsHigh School Diploma requiredBenefitsMedical, dental and vision insurance coverage100% company-paid life and disability coverage401k options with company matchThree weeks PTO by the end of the first yearAnd much moreCompany OverviewAllied Solutions uses technology based products and services to meet the insurance, lending and marketing needs of more than 6,000 financial institutions in North America. It was founded in 2000, and is headquartered in Carmel, Indiana, USA, with a workforce of 1001-5000 employees. Its website is http://www.alliedsolutions.net/.