[Remote] Bilingual Customer Service Representative - Remote in Oklahoma City

Note: The job is a remote job and is open to candidates in USA. Maximus is currently hiring Bilingual Customer Service Representatives to support their project with the Oklahoma SoonerCare Program. The role involves providing customer care and enrollment services via telephone, IVR, and web-based portals, requiring fluency in both Spanish and English.ResponsibilitiesAnswer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policiesTrack and document all inquiries using the applicable systemsComplete associated tasks according to the established guidelinesTrack and document all inquiries using the applicable systemsMeet Quality Assurance (QA) and other key performance metricsFacilitate the fulfillment of caller requests for materials via mail, email, or downloadTransfer/refer consumers to appropriate entities according to the established guidelinesEscalate calls or issues to the appropriate designated staff for resolution as neededFacilitate translation services for non-English speaking callers according to proceduresAttend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systemsSkillsFluency in both the Spanish and English languagesMust reside in or within 40 miles of Oklahoma CityHigh school diploma or GED required0-6 months of relevant professional experience required, or equivalent combination of education and experienceMust be able to speak, write, and translate in Spanish and EnglishMust be able to pass all pre-employment screenings, including a background checkMust have a HS Diploma or GED/equivalentMust live in the Oklahoma City area (No more than 1 hour away or no more than 40 miles away from the site)Reliable, high-speed internet serviceMinimum 40 Mbps download speedsMust be a traditional, wired high-speed connection such as cable or fiberMust be able to connect your computer directly to your modem or router via ethernet cableQuiet and distraction-free workspaceCustomer service experience preferredCall Center service experience preferredBenefitsPaid, comprehensive trainingChoice to work onsite or remotely from the comfort of their homeQuarterly bonuses based on performanceComprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.Prepare for retirement with our 401K Retirement Savings plan and Company Matching.Paid Time Off Package - Enjoy PTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage.Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).Recognition Platform - Acknowledge and appreciate outstanding employee contributions.Tuition Reimbursement - Invest in your ongoing education and development.Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.Professional Development Opportunities: Participate in training programs, workshops, and conferences.Company OverviewMaximus helps governments deliver on their mission with modern services that improve outcomes and citizen experiences. It was founded in 1975, and is headquartered in Mclean, Virginia, USA, with a workforce of 10001+ employees. Its website is http://www.maximus.com/.