[Remote] Bilingual Customer Service Representative (French)

Note: The job is a remote job and is open to candidates in USA. The Knights of Columbus is a tax-exempt Catholic fraternal benefit society that provides financial security to members and their families. They are seeking a Bilingual Customer Service Representative who will respond to inquiries in French or Spanish, providing detailed knowledge of the Order's insurance and annuity products while maintaining a professional image.ResponsibilitiesEngages caller, asks probing questions, as necessary, to determine the nature of the call and analyzes the issues of concern. Uses KofC online systems to search for and secure the information needed to answer the callers inquiry and provide the appropriate responseResponds to general and detailed questions from policyholders and field force on life insurance (old and new), ownership rights, cash values, accounting and taxation, tax sheltered/non tax sheltered annuities (FPA, SPA, Vantage) and SPIA, settlement options and fraternal rules as appropriate and within guidelinesFollows procedures for release of specific policyholder information; assesses customer and field force needs for Home Office assistance. Forwards standard or special action requests to appropriate department to comply with callers request for written correspondenceReviews and determines nature of email inquiries, analyzes the issues and either responds or directs the inquiry to the proper department. Serves as liaison between KofCs website and its departmentsPerforms other customer service related duties, e.g., if Bilingual in Spanish/English or French/English, translates for other business areasRoutinely reads departmental communications, product updates and other tools to stay current with organizational developmentsPerforms other customer service related duties as requested by supervisorSkillsExperience providing outstanding customer service by showcasing expertise, fostering trust, and growing customer satisfactionAn effective communicator who understands the importance of listening, being empathetic, and remaining professional in a conversational mannerSolid written communication skillsAbility to work and grow in a fast-paced, high-volume call center environmentWillingness to learn new skills and ability to adjust to changes quicklyOpen to feedback to support your performance and developmentSolid computer and multi-tasking skillsAbility to speak French Canadian or SpanishHigh school diploma or equivalent requiredAuthorization To Work In The United States Is RequiredCollege degree or currently pursuing preferredBenefits13 paid holidays per year in addition to vacation and paid sick leave, and flexible workweek schedules.Certifications, designation, and tuition reimbursement.401(k) retirement savings plan with matching company contributions, and cash balance retirement plans fully funded by the company.Short-term disability and term life insurance fully paid for by the company;Up to 12 weeks of childbirth leave under STD policy.One week of fully paid parental leave for all new parents, including adoptive and foster parents.A variety of health insurance options, including premium-level family coverage and a pre-tax Health Savings Account with employer contributions.Long-term disability insurance;Dental insurance;Vision insurance;Health club membership reimbursement;Employee Assistance ProgramCompany OverviewKnights of Columbus has grown from several members in one council to 15,342 councils and 1.9 million members throughout the United States,. It was founded in 1882, and is headquartered in New Haven, Connecticut, USA, with a workforce of 1001-5000 employees. Its website is http://www.kofc.org.