[Remote] Bilingual Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. TAJ Technologies, Inc. is seeking a Bilingual Customer Service Representative to assist with queries related to MasterCard programs and services. The role involves providing exceptional customer service to cardholders in the United States, Latin America, and the Caribbean while ensuring compliance with service level agreements.ResponsibilitiesAgents will be cross-skilled in the North American and Latin American CountriesAgents will aid callers based in the United States, Latin America and the Caribbean as part of their essential job functionConsistently deliver exceptional customer service to all MasterCard cardholdersAbility to drive ‘first contact resolution’ outcomes for cardholders in compliance with program procedures & processesAbility to solve problems, organize, and prioritize solutions for all cardholdersDisplays initiative in meeting team SLAs and managed expectationsDemonstrates ability for continuous learning and knowledge sharingHigh empathy, professionalism and building rapport skillsAbility to multi-taskAdhere to Sedgwick’s policies and proceduresSkillsStrong English communication skillsSolid Spanish/Portuguese communication skillsAbility to drive ‘first contact resolution' outcomes for cardholders in compliance with program procedures & processesAbility to solve problems, organize, and prioritize solutions for all cardholdersDisplays initiative in meeting team SLAs and managed expectationsDemonstrates ability for continuous learning and knowledge sharingHigh empathy, professionalism and building rapport skillsAbility to multi-taskAdhere to Sedgwick's policies and proceduresCompany OverviewFounded in 1987 and headquartered in Minnesota, TAJ Technologies, Inc. It was founded in 1987, and is headquartered in Eden Prairie, Minnesota, US, with a workforce of 51-200 employees. Its website is https://tajtech.com/.Company H1B SponsorshipTAJ Technologies, Inc. has a track record of offering H1B sponsorships, with 1 in 2025, 6 in 2024, 3 in 2022, 2 in 2021, 9 in 2020. Please note that this does not guarantee sponsorship for this specific role.