[Remote] Associate Conversational AI Designer

Note: The job is a remote job and is open to candidates in USA. Cresta is on a mission to enhance customer conversations through AI technology, and they are seeking an Associate Conversational AI Designer to join their Conversation Design team. This role involves designing high-quality AI conversation models, collaborating with various stakeholders, and assisting in the development of virtual agent solutions for customer contact centers.ResponsibilitiesAssist with all stages of our AI Delivery projects - designing, building, deploying, and tuning AI solutions for multiple customersCollaborate with internal and external stakeholders to design and build solutions that help customers achieve their business objectives using Cresta's AI product suiteAssist in designing solutions for contact centers in sales, retention, collections, and customer service across a range of verticals, from financial services to telecommunications and everything in betweenDefine labeling guidelines to be used to train conversational AI models, and assist with labeling as neededLead model maintenance efforts to ensure that Cresta's AI models continue to meet our quality standardsDesign and develop virtual agent solutions using Google's Dialogflow CXSkillsStrong communication skills (verbal and written)Desire to work in a fast-paced environment with the opportunity to learn and develop a wide range of skillsGeneral knowledge of Conversational AI and natural language processing modelsBackground in Linguistics preferredExperience working with Python is a plusExperience working with Dialogflow CX or another bot design platform is a plusBenefitsWe offer Cresta employees a variety of medical, dental, and vision plans, designed to fit you and your family’s needsPaid parental leave to support you and your familyMonthly Health & Wellness allowanceWork from home office stipend to help you succeed in a remote environmentLunch reimbursement for in-office employeesPTO: FlexibleCompany OverviewCresta uses artificial intelligence to assist sales and service agents in the quality of customer service. It was founded in 2017, and is headquartered in Palo Alto, California, USA, with a workforce of 201-500 employees. Its website is https://www.cresta.com.Company H1B SponsorshipCresta has a track record of offering H1B sponsorships, with 9 in 2025, 6 in 2024, 2 in 2023, 10 in 2022, 4 in 2021, 3 in 2020. Please note that this does not guarantee sponsorship for this specific role.



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