Remote Bilingual Customer Service Representative
Position Details
Project Start Date: March 16, 2026
Limited spots available — please do not delay.
Pay Rate (By Language)
• $15/hr. Spanish/ English
Candidates must read, write, and speak both English and their designated language fluently.
Project Hours
• Mon–Fri: 8:00 AM – 8:00 PM EST
• Sat: 10:00 AM – 6:00 PM EST
• Attendance: Perfect attendance is required during training and nesting.
One absence may result in termination.
Equipment Requirements (BYOD – Bring Your Own Device)
Computer Requirements
• Desktop or laptop
• Intel Core i5 processor or higher (No Chromebooks)
• 8GB RAM minimum
• 256GB hard drive minimum
• Windows 10 or 11 (No Mac, iPads, or Tablets)
• USB Gen 2 or newer port
• RJ-45 ethernet port (required)
• Functional webcam
Headset Requirements
• USB or 3.5mm audio-jack headset with microphone
• Noise suppression preferred
• No Bluetooth
Internet Requirements
• Must be wired ethernet (no Wi-Fi, hotspots, or satellite)
• Minimum Download: 100 Mbps
• Minimum Upload: 15 Mbps.
Minimum Qualifications
• High School Diploma, GED, or equivalent
• 6+ months call center experience
• Customer service/healthcare/human services experience preferred
• Strong communication and organizational skills
• Ability to work in fast-paced, deadline-driven environment
• Comfortable working with diverse and underserved populations
• Bilingual - Spanish / English
Job Responsibilities
• Answer enrollment service calls
• Provide accurate information to clients
• Educate clients on managed care programs
• Assist clients in choosing health plans
• Maintain knowledge of NY Medicaid CHOICE Project
• Process enrollments/disenrollments
• Escalate issues as needed
• Support managed care education during call volume peaks
• Some Saturdays required
• Other duties as assigned
Job Type: Full-time
Pay: $15.00 per hour
Expected hours: 40 per week
Benefits:
• Dental insurance
• Health insurance
• Work from home
Experience:
• Call center: 1 year (Required)
Language:
• Spanish (Required)
Work Location: Remote
Apply Now
Apply Now
Project Start Date: March 16, 2026
Limited spots available — please do not delay.
Pay Rate (By Language)
• $15/hr. Spanish/ English
Candidates must read, write, and speak both English and their designated language fluently.
Project Hours
• Mon–Fri: 8:00 AM – 8:00 PM EST
• Sat: 10:00 AM – 6:00 PM EST
• Attendance: Perfect attendance is required during training and nesting.
One absence may result in termination.
Equipment Requirements (BYOD – Bring Your Own Device)
Computer Requirements
• Desktop or laptop
• Intel Core i5 processor or higher (No Chromebooks)
• 8GB RAM minimum
• 256GB hard drive minimum
• Windows 10 or 11 (No Mac, iPads, or Tablets)
• USB Gen 2 or newer port
• RJ-45 ethernet port (required)
• Functional webcam
Headset Requirements
• USB or 3.5mm audio-jack headset with microphone
• Noise suppression preferred
• No Bluetooth
Internet Requirements
• Must be wired ethernet (no Wi-Fi, hotspots, or satellite)
• Minimum Download: 100 Mbps
• Minimum Upload: 15 Mbps.
Minimum Qualifications
• High School Diploma, GED, or equivalent
• 6+ months call center experience
• Customer service/healthcare/human services experience preferred
• Strong communication and organizational skills
• Ability to work in fast-paced, deadline-driven environment
• Comfortable working with diverse and underserved populations
• Bilingual - Spanish / English
Job Responsibilities
• Answer enrollment service calls
• Provide accurate information to clients
• Educate clients on managed care programs
• Assist clients in choosing health plans
• Maintain knowledge of NY Medicaid CHOICE Project
• Process enrollments/disenrollments
• Escalate issues as needed
• Support managed care education during call volume peaks
• Some Saturdays required
• Other duties as assigned
Job Type: Full-time
Pay: $15.00 per hour
Expected hours: 40 per week
Benefits:
• Dental insurance
• Health insurance
• Work from home
Experience:
• Call center: 1 year (Required)
Language:
• Spanish (Required)
Work Location: Remote
Apply Now
Apply Now