[Remote] Bilingual Customer Service Loyalty Specialist

Note: The job is a remote job and is open to candidates in USA. Americor is a leading provider of debt relief solutions for people of all backgrounds. As a Bilingual Customer Service Loyalty Specialist, you will be responsible for retaining clients considering canceling their services by addressing their concerns and providing solutions, while also handling general account maintenance tasks.ResponsibilitiesAnticipate customer needs and address them proactivelyActively listen to customers to understand their concerns and requirements fullyClearly communicate the value and benefits of our servicesProvide information to customers about how services can meet their specific needsRespond promptly and empathetically to customer concernsOffer appropriate solutions to resolve issues effectivelyFoster a friendly and helpful attitude towards customers and business associatesEngage in positive and professional interactions to build trust and rapportAsk relevant questions to understand customer requirementsResearch and gather the necessary information to provide accurate solutionsDocument all customer interactions in a comprehensive manner using a CRM systemInclude relevant details of the conversation, customer preferences, and actions takenAdhere to established communication procedures, policies, and guidelinesMaintain professionalism and consistency in every customer interactionHelp clients with any necessary modifications to their program, billing, and retentionProvide guidance and support throughout the modification processStrive to meet or exceed individual and team targets for calls and customer retentionFocus on providing value to customers and actively working towards their satisfactionSkills2+ years of experience in Customer Service and Sales is requiredBilingual in Spanish is requiredThorough knowledge of call center policies and proceduresProficiency with computer programs such as Google SuiteExcellent communication skills: verbal and writtenHigh-level active listening skillsExcellent attention to detail and problem-solving skillsStrong organization, time management, and multitasking skillsAbility to work efficiently under minimal supervisionWilling to work flexible hours, including overtime and weekend hoursHigh School Diploma or equivalent requiredBenefitsOngoing training and developmentOpportunity for career advancementMedicalDentalVisionCompany Paid Group Life / AD&D Insurance7 Paid Holidays and 2 Floating Holiday Days to use at willPaid Time OffFlexible Spending/HSAEmployee Assistance Program (EAP)401(k) matchReferral ProgramCompany OverviewAmericor provides debt solutions to thousands individuals and families all over the country. It was founded in 2009, and is headquartered in Irvine, California, USA, with a workforce of 1001-5000 employees. Its website is https://americor.com.