[Remote] Bilingual Customer Service Associate

Note: The job is a remote job and is open to candidates in USA. RemoteHunter is an organization operating in the education support sector, focusing on connecting students with educational institutions. The Bilingual Customer Service Associate role involves providing assistance to students, faculty, and staff through voice and chat, ensuring customer satisfaction while managing multiple tasks in a fast-paced environment.ResponsibilitiesSupport customers via voice and chat using Amazon ConnectProvide a positive experience with empathy, patience, and clear communicationResolve customer issues using AWS tools following defined call flowsDocument interactions accurately and manage follow-upsManage multiple tasks in a fast-paced call center environmentCollaborate with teammates and escalate complex issues as neededParticipate in ongoing training and continuous improvementWork assigned shifts, including weekends and holidaysSkillsBilingual proficiency in written and spoken Spanish and English (CEF C1 level or above)High school diploma or equivalentAt least 18 years oldStable employment historyAbility to work full-time (40 hours per week)Quiet, distraction-free home workspaceComfortable using web browsers such as Chrome, Firefox, or SafariTyping speed of at least 25 WPMStrong verbal and written communication skillsProficiency with Microsoft Word and ExcelAbility to learn and use multiple systems, windows, and monitorsStrong attention to detail, critical thinking, and problem-solving skillsMust reside in an approved state*Home internet meeting these requirements: 30 Mbps download, 15 Mbps upload, 100ms ping or less, 40ms jitter or less; cable, fiber, or DSL only; WiFi allowed but wired required if unstableSuccessful completion of CLEAR™ identity verification as part of pre-employment screeningPrevious customer service or contact center experienceFamiliarity with Amazon Connect, Connect Assistant, or similar technologiesSome college courseworkExperience in education or eLearning supportCompany OverviewRemoteHunter is your dedicated AI job search assistant, turning the job hunt from a slow, individual effort into a quicker, smarter, and guided experience by streamlining each step of the process and speeding up your path to the right career opportunities. It was founded in 2025, and is headquartered in , with a workforce of 11-50 employees. Its website is https://remotehunter.com/.



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