[Remote] Bank Chief Operations Officer

Note: The job is a remote job and is open to candidates in USA. Sezzle is a fintech company on a mission to financially empower the next generation, transforming the shopping experience with innovative payment solutions. They are seeking a Bank Chief Operations Officer to oversee daily banking operations, vendor management, payment processing, and collections oversight, ensuring compliance and operational excellence.ResponsibilitiesManage day-to-day banking operations, partnering closely with product and engineering on strategy and designAssist with optimization of cash movement processes and settlement timingMonitor ACH, wire, RTP, card settlement, and other payment activities to ensure timely processing and settlementOversee funding flows, merchant payouts, customer repayments, and operational cash movementsInvestigate and resolve payment exceptions, returns, rejects, and settlement discrepanciesSupport new bank integrations, account openings, and banking partner/vendor onboarding activitiesOversee operational performance of customer servicing and collections activities, ensuring alignment with company policies, regulatory requirements, and customer experience objectivesMonitor servicing workflows related to payment processing, delinquency management, hardship accommodations, account maintenance, and customer communicationsPartner with internal teams and third-party servicing or collections vendors to ensure service level agreements (SLAs), performance metrics, and compliance standards are consistently metReview delinquency trends, collection effectiveness, cure rates, roll rates, and operational KPIs to identify opportunities for improvementSupport implementation and monitoring of collections strategies, including payment reminders, recovery initiatives, and loss mitigation programsEnsure servicing and collections processes comply with applicable consumer protection laws, regulatory guidance, and internal controlsCollaborate with Risk, Compliance, Legal, and Product teams to enhance servicing operations and improve customer outcomesAssist in vendor oversight, audits, and performance reviews related to servicing and collections partnersServe as the primary operational relationship manager for banking partners, payment processors, servicing providers, collections agencies, and other critical third-party vendorsMonitor vendor performance against contractual obligations, service level agreements (SLAs), key performance indicators (KPIs), and operational standardsConduct regular vendor reviews to assess operational effectiveness, compliance adherence, customer outcomes, and risk management practicesPartner with Compliance, Risk, Legal, Procurement, and Internal Audit teams to support vendor due diligence, onboarding, ongoing monitoring, and periodic risk assessmentsOversee issue management and remediation efforts with third-party providers, ensuring timely resolution of operational incidents, customer impacts, and control deficienciesReview and challenge vendor reporting, operational metrics, and exception trends to identify opportunities for improvement and risk mitigationSupport contract renewals, business reviews, and governance meetings with strategic vendors and banking partnersEnsure third-party activities comply with applicable regulatory requirements, company policies, information security standards, and consumer protection expectationsDevelop and maintain vendor oversight documentation, procedures, performance scorecards, and governance reporting for senior managementCollaborate with internal stakeholders to evaluate new vendors, operational capabilities, and outsourcing opportunities that support Sezzle's growth objectivesMaintain operational controls to ensure accuracy and completeness of financial transactionsDevelop reporting and dashboards to monitor operational performance and exceptionsEnsure banking operations comply with applicable regulations, internal policies, and partner requirementsSupport audits, regulatory examinations, and compliance reviewsMaintain documentation of operational procedures and controlsEscalate operational risks and control issues appropriatelyIdentify opportunities to improve operational efficiency through automation and process redesignCollaborate with Product, Engineering, and Data teams to implement scalable solutionsParticipate in testing and implementation of new payment products, banking services, and operational enhancementsServe as a primary contact for external stakeholders regarding operational mattersWork closely with Accounting, Compliance, Risk, Product, Engineering, and Customer Support teamsCommunicate operational issues, trends, and recommendations to managementSkillsBachelor's degree in Finance, Accounting, Business, Economics, or a related field3–7 years of experience in banking operations, treasury operations, payment operations, or fintech operationsStrong understanding of ACH, wire transfers, payment settlements, reconciliations, and cash managementExperience working with core banking vendors, banking partners and financial institutionsAdvanced data analysis skillsStrong attention to detail and ability to manage multiple priorities in a fast-paced environmentExcellent problem-solving and communication skillsExperience within fintech, payments, lending, BNPL, or digital banking environmentsKnowledge of NACHA operating rules and payment network regulationsExperience with treasury management systems and reconciliation platformsFamiliarity with SQL, Looker, Tableau, or similar reporting toolsUnderstanding of SOX controls, operational risk frameworks, and financial compliance requirementsBenefitsCompetitive compensation and equity opportunities.Flexible work environment.Company OverviewSezzle provides a buy now, pay later solution platform. It was founded in 2016, and is headquartered in Minneapolis, Minnesota, USA, with a workforce of 201-500 employees. Its website is https://sezzle.com.Company H1B SponsorshipSezzle has a track record of offering H1B sponsorships, with 17 in 2025, 11 in 2024, 15 in 2023, 24 in 2022, 9 in 2021, 12 in 2020. Please note that this does not guarantee sponsorship for this specific role.