[Remote] Azure Cloud Engineer II

Note: The job is a remote job and is open to candidates in USA. iT1, a leading national technology solution provider headquartered in Tempe, AZ, is looking for a skilled and experienced Azure Cloud Engineer II to join our team. This role is responsible for delivering proactive, secure, and standardized operational support for customer environments within iT1’s Managed Services Division, focusing on Microsoft Azure and Microsoft 365 services.ResponsibilitiesDeliver high-quality operational support for managed Azure, Microsoft 365, and hybrid environments using standardized processes, service delivery best practices, and customer-specific runbooksProvide advanced technical support for escalated incidents, service requests, and problems while driving timely resolution, root cause analysis, and permanent corrective actionsProactively monitor the health, availability, capacity, and performance of cloud infrastructure and services, identifying and resolving issues before they create business impactAdminister and support Azure resources including virtual machines, Azure Virtual Desktop, storage, backup, site recovery, networking, identity, and related platform servicesSupport Microsoft 365 and security-related services including Microsoft Entra ID, Conditional Access, multifactor authentication, role-based access control, endpoint management, and related administrative controlsImplement and maintain monitoring, alerting, patching, backup, recovery, and maintenance processes to improve service reliability, operational maturity, and cyber resilienceContribute to automation and standardization efforts through scripting, templates, repeatable procedures, and operational runbooks to improve consistency and efficiencyPartner with internal security, service desk, and engineering teams to support vulnerability remediation, security controls, compliance-aligned practices, and change executionMaintain accurate technical documentation for customer environments, procedures, standards, and support models to ensure service consistency and knowledge transferAssist with cloud deployments, environment optimization, and lifecycle management activities using approved architectural standards and operational best practicesIdentify opportunities to improve security posture, operational efficiency, service performance, and cost optimization across managed customer environmentsCommunicate effectively with clients and internal stakeholders, translating technical issues and recommendations into clear, actionable guidance aligned to business needsSkillsBachelor's degree in Computer Science, Information Systems, Computer Engineering, or a related field required; or equivalent combination of education and relevant work experience5+ years of experience administering and supporting Microsoft Azure in production environments, preferably within a managed services or multi-customer support modelDemonstrated experience with Azure infrastructure, networking, compute, storage, backup, disaster recovery, and identity servicesWorking knowledge of Microsoft 365 administration and security capabilities, including Microsoft Entra ID, Conditional Access, multifactor authentication, and role-based access controlExperience with monitoring and operational tooling such as Azure Monitor, Log Analytics, alerting platforms, and service management systemsKnowledge of IT service management practices, including incident, problem, change, and request managementAbility to document environments, processes, standards, and technical procedures with a high degree of accuracy and consistencyExperience with scripting or automation using PowerShell, Azure CLI, or similar tools; familiarity with infrastructure as code concepts such as Bicep, ARM, or Terraform is a plusAbility to assess existing environments, identify risks or improvement opportunities, and make sound recommendations related to availability, security, performance, and cost optimizationStrong client-facing communication skills with the ability to build trust, explain technical concepts clearly, and align recommendations to the needs of technical and non-technical audiencesAbility to manage priorities, execute assigned deliverables with limited oversight, and contribute effectively in a fast-paced, 24x7 managed services environmentExperience supporting endpoint, security, and cloud operations technologies such as Intune, Microsoft Defender, Defender for Cloud, or Microsoft Sentinel is preferredMicrosoft Certified: Azure Administrator Associate (AZ-104)Microsoft Certified: Azure Solutions Architect Expert (AZ-305)Microsoft Certified: Azure Security Engineer Associate (AZ-500)Microsoft Certified: Azure Network Engineer Associate (AZ-700)Microsoft 365 Certified: Administrator Expert (MS-102)Microsoft Certified: Identity and Access Administrator AssociateMicrosoft Certified: Endpoint Administrator Associate (MD-102)Microsoft Certified: Security Operations Analyst Associate (SC-200)BenefitsMedical, dental, and vision benefits with highly subsidized premiumsTwo weeks paid time off in your first year, with increasing PTO as tenure increases, and most major holidays off401(k) Plan with employer matchOnsite Fitness CenterOnsite Monthly MassagesCompany OverviewiT1 is an IT solutions and managed services company. It was founded in 2003, and is headquartered in Tempe, Arizona, USA, with a workforce of 201-500 employees. Its website is https://it1.com/.