[Remote] Associate ServiceNow ITOM Event Management Technical Consultant

Note: The job is a remote job and is open to candidates in USA. Windward Consulting is an Elite ServiceNow Partner that delivers Service Reliability solutions. They are seeking an Associate ServiceNow ITOM Event Management Technical Consultant responsible for configuring and developing ServiceNow solutions that meet business and technical requirements, leveraging technical expertise in the ServiceNow platform and Event Management experience.ResponsibilitiesAcquire ServiceNow ITOM Event Management Certified Implementation Specialist (CIS) certificationDevelop, and implement ServiceNow solutions—including custom applications, workflows, forms, UI policies, business rules, and integrations—ensuring alignment with business and technical requirementsConfigure and maintain ServiceNow ITOM applications, including Discovery, Service Mapping and Event Management following best practices for maintainability and performanceCollaborate with stakeholders and Business Analysts to translate business needs into technical specifications and lead technical workshops to review design, architecture, and configuration approachesSupport end-to-end project delivery including testing, deployment, troubleshooting, root cause analysis, and system optimizationDevelop and support integrations with enterprise systems (e.g., Azure AD, HR, ERP, monitoring tools) using REST, SOAP, APIs, and IntegrationHub, ensuring secure data exchangeSkillsBachelor's degree in Information Systems, Business Administration, Computer Science, or related fieldKnowledge of JavaScript, HTML/CSS, and some exposure to ServiceNow Flow Designer, IntegrationHub, Glide API and Service Portal developmentFamiliarity with Agile delivery (Scrum or SAFe)Understanding enterprise service management practicesExcellent problem-solving and debugging skillsStrong communication and presentation abilitiesServiceNow Certified Systems AdministratorProven experience delivering on at least one ServiceNow Event Management implementationKnowledge/understanding of JavaScript, Glide API, HTML/CSS, and ServiceNow platform architectureExperience with Flow Designer, IntegrationHub, and Service Portal developmentExperience and understanding of Event Management concepts and workflows, different types of event sources and monitoring tools, both general purpose and cloud-native monitoringHands-on experience with ServiceNow integrations and API-based data exchangeExperience with at least one Event Management application in an enterprise environmentExperience performing event correlation activities, alert grouping, and root cause analysisExperience with threshold design and implementation into event generationExperience building visualizations/dashboards to show event/observability information effectivelyServiceNow Certified Implementation Specialist – Event ManagementServiceNow Certified Application Developer (CAD)TIL v3 or v4 CertificationCompTIA Security+ CE (or equivalent) is a bonusAdditional ServiceNow certifications in areas such as ITOM, SecOps, GRC, or ITSMBenefitsMedicalDentalVisionFlexible Spending AccountsShort Term DisabilityLong Term DisabilityLife Insurance and AD&DOption to purchase additional Life Insurance and AD&DPaid Time OffPersonal LeaveHolidays401(k) plan with company matchWork/life balanceCompany OverviewImagine workflows that work flawlessly. Integrations that align effortlessly. Data that delivers in real-time. This is flow. It was founded in 1997, and is headquartered in Herndon, Virginia, USA, with a workforce of 51-200 employees. Its website is http://www.windward.com.