Remote Associate Mechanical Claims Adjuster

* This job posting is for future openings *Overview of Position You will be responsible for determining covered failures by reviewing vehicle service agreements, determining the need for inspection, interpreting policy coverage, and researching all facts, for multiple product lines; including but not limited to automobiles, recreational vehicles, and power sports. This position requires direct interaction with customers and repair facilities with occasional contact directly with the client. This is a remote work from home position.Candidates must be able to work any shift between the hours of Monday-Friday 6am-9pm Central Time and Saturday 7am-7pm Central Time - Saturdays are requiredStarting Pay: $20-$23/hr What makes us different?Medical benefits begin on your first dayTuition reimbursement available after 6 months, up to $5000/annuallyCompetitive paid time off, including holidaysWe deliver exceptional paid time offWhat will be my duties and responsibilities in this job? Responds to and resolves issues encountered by clients and customers in a timely and positive manner. This involves mostly inbound calls, but may also include outbound calls, email, fax, and chat.Ensures that all customer/client requests are responded to in a timely manner, and meaningful solutions are proposed and implemented.Adjust and document all claims within departmental standards and in accordance to applicable laws and policy provisions to ensure compliance with all Department of Insurance RegulationsProcess claims with accuracy to confirm coverage by reviewing all available tools including contract and web-based applications to resolve complex issues and refer any issues as necessary to senior level adjusters or supervisorAdjudicate claims with accuracy, by working directly with the repair facility, inspection and parts vendors and multiple other resources to ensure proper claims adjudication within departmental standardsDocument reasons for denial or authorization of claim in accordance with policy conditions and quoting policy language to the correct parties in a timely manner within authority level and seek approval when above authorityNote: This position does not involve cold calling/outbound calls related to solicitations, contract upgrades or sales of any kind What are the requirements needed for this position? High school diploma or GEDAutomotive experience. Some examples would be but are not limited to: Official automotive training through a college or other training program, experience as a Service Advisor or Technician, working in a Parts department or as a Lube Technician.2 years of customer service and automotive experience (ex. technician; service writer; parts specialist etc.)2 years of experience using computers with multiple windows and applicationsAbility to quickly adapt to change, proactively recognize process improvement opportunities and be able to work independently as well as in a team settingAbility to process time-sensitive data and information from multiple sources, including data from mainframe systems, makes decisions based on this data, and to effectively communicate the related required actions to a broad audienceAbility to work collaboratively with others to generate ideas or resolve problemsExcellent written and verbal skills to communicate with team members, management, customers, counselors, and other employees of the organizationAssurant provides a paid comprehensive training program to equip you with the tools and knowledge to meet our customers’ needs. As a condition of employment, you must attend all the required training to achieve an optimal learning experience and qualify for this role.What other skills/experience would be helpful to have? Ability to work with frequent interruptions and under deadlinesAbility to present a professional imageAbility to establish courses of action to ensure efficient completion of workAbility to think creatively and make decisions based on incomplete informationProficiency of computer navigation and Microsoft Office 2003 or later versions & Microsoft Windows XP or later versions Prior experience in a work from home positionBilingual in English/Spanish is a plus: the ability to speak, read and write the Spanish language fluently What are the working conditions and physical requirements of this job? General office demandsThis is a Full-time job. Assurant's hours of operation are Monday - Friday 6 am - 9 pm CST and Saturday 7 am - 7 pm CST. Work schedules are generally set for several months at a time but are subject to change based on business needs and we have periodic shift bids that help determine your work schedule. Interested candidates must have a reasonable degree of schedule availability and flexibility to work varying schedules throughout the year. Shifts for this job are typically 8 hours per day and can range anywhere between 6am to 9pm CST.While working remotely, you are required to have internet services with a minimum internet speed of 25 Mbps on the download side and a minimum of 15 Mbps on the upload side. You can test your internet speed at www.speedtest.net or by contacting your service provider.Speedtest by Ookla - The Global Broadband Speed TestUse Speedtest on all your devices with our free desktop and mobile apps.* This job posting is for future openings *Pay Range:$19.08 - $34.59Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.If there is no posting end date listed then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.Helping People Thrive in a Connected WorldConnect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.What’s the culture like at Assurant?Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 15 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.Company OverviewAssurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.Equal Opportunity StatementAssurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.Job Scam AlertPlease be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here.