[Remote] Associate Director, Project Manager

Note: The job is a remote job and is open to candidates in USA. DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. The Associate Director, Project Manager, Adobe leads client-facing initiatives focused on implementing Experience Cloud solutions, managing project planning, and ensuring exceptional customer experiences.ResponsibilitiesAct as Lead Consultant on customer engagements that may involve multiple project teams from our client and customer organizationsClearly understand and communicate customer requirements and integration points in the context of the statement of workOversee project delivery process with key contributors to help manage scope and prepare change requests, including tasks, deliverables, milestones, resources, and estimated costsManage all day-to-day administrative activities of a given project from inception to closureAccurately forecast revenue, profitability, margins, bill rates and utilization across projectsMaintain regular communication with both the customer and internal teams and constantly manage customer expectationsAchieve customer satisfaction through successful delivery of defined project scopeCompile customer requests and deployment issues, to provide a feedback channel into our core productsAct as the central client point of contact throughout the life of the projectCapture and communicate experiences in formal post-mortem, feeding lessons learned, best practices and resources back into the consulting practiceProvide oversight for services engagements to ensure adherence to governance standards and support customer successCoordinate escalations across multiple teams, including sales, services, and product organizationIdentifies partnership opportunities and capitalizes on 'add-on' sales opportunities across projectsSkillsMust have experience with one or more Adobe Experience Cloud solutions – most preferred are AEM, AEP5-7+ years experience as a project manager, including delivering enterprise-scale web applications or analytics implementationsExperience in client facing project management in an agency or professional services environmentExcellent problem-solving skills, with a demonstrated ability to identify issues, solve them quickly and well, and know when to rely on internal resources to assistProfessional demeanor with a proven ability to lead diverse, multi-functional teams across an organization (e.g., within Adobe) and effectively communicate and influence senior client executives, including CMOs and CXOsExpert in managing complex, high-traffic service launches and operations, demonstrating superb organizational skills and success in building and leading exceptional, often virtual, teams in ambiguous environmentsPrior experience with the launch and operation of a highly available, high traffic internet or mobile serviceProven ability to understand the impact of technical changes, and to articulate high level technical solutions to address business problemsSolid understanding of custom software development processes and engagement methodologies. Practical experience in managing agile development projects is a plusAbility to manage in an environment of ambiguity with diverse stakeholdersAbility to build strong relationships and generate opportunities for repeat businessMust be able to travel, up to 40-60%BS/BA Degree or equivalent experienceOne of the following certifications: Project Management Professional, Agile, Certified ScrumMaster, PRINCE2, or equivalentPrior experience with Microsoft Dynamics and WorkfrontCompany OverviewDEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. It was founded in 2010, and is headquartered in Berlin, Berlin, DEU, with a workforce of 1001-5000 employees. Its website is https://xavamedia.com/de/.