[Remote] Associate Director, Program Management – Patient Support Services – Remote

Note: The job is a remote job and is open to candidates in USA. IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. The Program Associate Director of Patient Access and Support Services works with Leadership and Program team to effectively oversee the programs and manage Client relationships, while supervising direct reports and coordinating program operations.ResponsibilitiesResponsible for manufacturer program operations and client relationshipSupervise and coordinate daily workflow with leadershipUnderstand and coordinate all patient assistance program requirements with appropriate departmentsExamine metrics and reporting daily for all program activity and ongoing trendingFacilitate data requirements between clients and third partiesFacilitate communication and collaboration for all program changes and updates between all departmentsResponsible for program specific SOP management and documentation processesAssist with program change requests for PRM updatesPresent on demand data to Executive Team as requestedDemonstrate a high aptitude for learning about the specialty pharmacy healthcare environment. Provide communication and follow-up to ensure staff are fully informed of all new information related to products, procedures, customer needs, and company related issues, changes, or actions. Responsible as program SME at business reviewsResponsible to continuously look for ways to improve programSkillsBachelor's DegreePrevious management experience required5 years related experience in the service and/or information industriesHigh regard for service, be very personable and compassionatePossess a good understanding of the Specialty Pharmacy industry and its integration with manufacturers and payorsAbility to work in a fast paced, ever-changing environmentAbility to manage and track data for a sophisticated and often complex data processMust reside in country where the job is postedProficient in PC applicationsBusiness acumen (knowledge of the pharmaceutical industry, including the applications for IQVIA data)Change management/process analysis skillsStrong communication skills, including ability to train, present and deal tactfully with clientsProject management experience in overseeing or contributing in complex, multi-discipline projectsManagerial skills, including a strong focus on team buildingKnowledge of IQVIA databases and report creation processDemonstrate analytic and problem-solving skills, and understand the impact of individual decisions on other parts of the organization and the environmentUnderstanding of financial analysis, reimbursement techniques and strategies, and financial outcome measuresUnderstanding of the rights and protection of employees, effective workforce planning, and performance managementAn understanding of governance structures and the ability to foster trust and effectively support governance systems and achieve organizational goalsSetting organizational direction and strategies based on an understanding of the market and market forcesAn understanding of how technology can be used to promote managerial and clinical efficiency and improve health care deliveryKnowledge of liability and compliance regulation, the ability to employ strategies to mitigate risk, avoid malpractice and plan for disastersApplication of techniques that continually improve the quality of care provided, patient safety, organizational performance, and the financial health of the organizationDemonstrate an understanding of how the various components of the health care system is organized and financed, and how they interact to deliver medical and health careUnderstand the professional roles, responsibilities, and values of the range of health care professionals in order to foster effective relationships and promote an optimal care environmentUnderstand the patient experience, demonstrate a commitment to patients' rights and responsibilities, and ensure that the organization provides a safe environment for patients and their familiesMonitor trends in the local and national environment to the delivery of care, demonstrate a familiarity with the regulations impacting health care delivery, and understand the impact of public policy decisions on cost, quality, and access to careThe ability to build and maintain relationships with internal as well as external stakeholders that are anchored in trust and where decision-making is sharedBe able to utilize verbal, written and presentation skills to communicate an organization's mission, vision, values, and priorities to diverse audiencesThe ability to move a group toward a conclusion, guiding the group collectively through substantive discussion, compromise, and consensusThe ability to exercise appropriate leadership styles and behavior, employ critical thinking skills, and advocate for the organization and its values in the community and public policy arenaFoster a culture that values diversity, promotes teamwork, and engenders a commitment to the purpose and values of the organizationEstablish and communicate a compelling vision for the organization that guides strategy formulation and directionBe able to promote organizational development and continuous improvement, and use systems thinking to enact change in complex organizationsPractice and advocate ethical decision-making and actions, promote patients' rights and responsibilities, effectively manage stress and personal resources, and act in accord with professional roles and normsParticipate in proactive career planning and continually update professional knowledgeMentor or coach others in the workplace, provide service to the community that improves community health status and standards of care, and adds to the professional body of knowledge by teaching, research, or other meansBenefitsDependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.Company OverviewIQVIA provides analytics, compliance, and management solutions to the life sciences industry. It was founded in 1982, and is headquartered in Danbury, Connecticut, USA, with a workforce of 10001+ employees. Its website is https://www.iqvia.com.