[Remote] Associate Director, Operations Performance

Note: The job is a remote job and is open to candidates in USA. Spring Health is on a mission to revolutionize mental healthcare by removing barriers to access. The Associate Director of Operations Performance will lead the team responsible for defining, measuring, and improving operational excellence, focusing on performance management frameworks and continuous improvement. Responsibilities • Lead a performance Center of Excellence: Define, design, and implement the systems and playbooks for a standardized Operations performance management system, including frameworks for quality assurance, process adherence, and performance measurement, to institutionalize consistent and predictable operational excellence across all Ops teams. • Establish clear metrics and standards of excellence: Partner with Operations leadership to define what “great” looks like for each function — including quality benchmarks, efficiency targets, and SLAs. • Drive performance insights: Identify trends, root causes, and opportunities for improvement through data analysis, feedback loops, and structured operational reviews. • Partner cross-functionally: Collaborate closely with team leaders to ensure performance frameworks are applied consistently and lead to measurable improvement. • Support strategic initiatives: Partner with the Analytics & Workforce Optimization team to evaluate the impact of process changes and strategic initiatives on operational outcomes. • Build and lead a high-performing team: Develop and mentor performance managers who bring structure, curiosity, and accountability to every engagement. Skills • 8+ years of experience in operations strategy, analytics, quality, or a related role, including 3+ years in a leadership position. • Strong command of operational metrics, audit methodologies, and continuous improvement practices. • Demonstrated ability to partner with senior leaders to define success, identify performance opportunities, and implement sustainable improvements. • Excellent problem-solving and analytical skills, with the ability to translate insights into practical actions. • A builder’s mindset — comfortable establishing frameworks, processes, and standards in a scaling environment. • Strong leadership presence and ability to develop, motivate, and empower talent. • A mindset centered on excellence, accountability, and continuous learning. • Experience with tools/methodologies like Lean, Six Sigma is a plus. • Ability to be onsite in our NYC office once a week is preferred. Benefits • Health, Dental, Vision benefits start on your first day at Spring. • You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type. • Employer sponsored 401(k) match of up to 2% for retirement planning • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents. • We offer competitive paid time off policies including vacation, sick leave and company holidays. • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents. • Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses. • Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care • Up to $1,000 Professional Development Reimbursement a year. • $200 per year donation matching to support your favorite causes. Company Overview • Spring Health provides mental health solution for employers and health plans. It was founded in 2016, and is headquartered in New York, New York, USA, with a workforce of 1001-5000 employees. Its website is Company H1B Sponsorship • Spring Health has a track record of offering H1B sponsorships, with 6 in 2023, 6 in 2022, 2 in 2021, 1 in 2020. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job