[Remote] Associate Customer Support Technician

Note: The job is a remote job and is open to candidates in USA. Applied Systems Canada is transforming the insurance industry by building a dedicated team focused on delivering innovative software and services. They are seeking an Associate Customer Support Technician to assist customers with inquiries related to accounting software, providing efficient and friendly customer service through multiple communication channels.ResponsibilitiesAnswer real-time customer phone, email or chat inquiries related to questions or problems customers are encountering with our accounting software applicationsTriage and troubleshoot problems with customers to understand and document the nature of such problemsFocus on problem resolution while providing effective, proficient customer service in a professional and courteous mannerCommunicate and escalate issues you are unable to resolve to the proper level/area of customer support when necessarySkills1+ years of customer service experienceExperience with accounting software or traditional accounting processesStrong written and verbal communication skills; strong telephone skillsExperience working with technology and Microsoft applicationsExperience in a real-time, customer support center; preferably supporting business-to-business services or technology of some kindA passion for problem-solving and providing a high level of customer careConfidence in interacting and learning about various technology applications, software, network infrastructureExperience with case management systems such as Salesforce, Freshdesk, Talkdesk, Jira etcBenefitsMedical, Dental, and Vision CoverageHoliday and Vacation TimeHealth & Wellness DaysA Bonus Day for Your BirthdayCompany OverviewWe can help everyone at your agency transform to make the day-to-day more efficient and extend the traditional storefront to online insurance experiences. It was founded in 2001, and is headquartered in Calgary, Alberta, CAN, with a workforce of 1001-5000 employees. Its website is http://www.policyworks.com/.



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