[Remote] Associate, Customer Success (Remote, US)

Note: The job is a remote job and is open to candidates in USA. Renew Home is on a mission to change how we power the world by making it easier for customers to save energy and money at home as part of the largest residential virtual power plant in North America. As an Associate in Customer Success, you will support the successful launch and management of Utility VPP programs, ensuring customer satisfaction and contributing to the growth of Renew Home's services.ResponsibilitiesAssist in maintaining positive relationships with the operational teams at our energy partner accountsSupport the day-to-day elements of program delivery and operations, from assisting with new launches to ensuring smooth ongoing operationsWork with internal technical and business teams at Renew Home to help track and resolve partner issues in a timely mannerAct as the frontline customer advocate by diligently gathering and accurately relaying customer feedback and insights to internal team membersMonitors individual customer satisfaction through direct interaction and flags at-risk customers to leadershipHelp track key program metrics and prepare regular status reports and other stakeholder communicationsUtilize customer success tools and data analytics to understand customer performance, identify trends, and measure the effectiveness of customer success initiativesContribute to the documentation of Renew Home’s delivery and account management processesEmbrace the opportunity to be part of a growing organization with significant potential for professional developmentSkillsBA/BS degree and/or at least 1-2+ years of experience in a customer-facing role, such as client support, account coordination, or program administrationFamiliarity with the energy or utility industryExcellent written and verbal communication skills with the ability to clearly convey information to internal and external stakeholdersA strong focus on customer satisfaction and a proven ability to manage multiple tasks simultaneouslyStrong organizational skills and experience with tracking and managing tasksA willingness to learn and adapt in a dynamic and growing environmentA proactive approach to problem-solving and a high level of attention to detailAn interest in demand response programs or related energy technologiesExperience in fast-paced environments, such as a startup or technology companyBenefitsFully remote work environment with home office set-up allowance.Real and lived work-life balance - Company perks include no pre-set vacation limits (with a top-down culture of taking meaningful PTO every year!), parental leave benefits, and a corporate value of working sustainably and putting families first.Competitive benefits package that includes numerous health and wellness benefits.401(k) plan, with employer contributions to the same.Company OverviewRenew Home integrates energy-smart features into homes, supporting cleaner energy and cost savings. It was founded in 2023, and is headquartered in Oakland, California, USA, with a workforce of 51-200 employees. Its website is https://www.renewhome.com.



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