[Remote] Associate Customer Success Manager, Brands

Note: The job is a remote job and is open to candidates in USA. LiveRamp is the data collaboration platform of choice for the world’s most innovative companies. As a Customer Success Manager, you will ensure the success of Brand and Agency partners by consulting their strategy and roadmap, building strong relationships, and driving the adoption of LiveRamp solutions.ResponsibilitiesBuild and maintain strong, long-lasting customer relationships, including exec level contactsDevelop, implement, monitor, and optimize strategic success plans that are unique for each customer, including clear objectives and key performance indicators, to ensure client value is achievedDrive the adoption and utilization of LiveRamp solutions to maximize customer valueIdentify and proactively address any issues or challenges to ensure customer satisfactionManage and own the customer renewal process and work to reduce churn and contractionIdentify opportunities for upselling and cross-selling LiveRamp's products and services to enhance client outcomesEducate customers on best practices, industry trends, and the latest features and capabilities of LiveRamp's platformAct as a liaison between customers and LiveRamp's product development teams, providing feedback and insights to enhance product offeringsNavigate complex renewals with strong negotiation skills and in depth understanding of client’s use caseServe as a subject matter expert in AdTech, staying up-to-date with industry trends, headwinds, best practices, and emerging technologies across identity, activation, measurement, analytics, attribution, cloud solutions, and moreDevelop strong relationships with key stakeholders within customer organizations, including product, marketing, advertising and data analytics and collaborate closely to understand their unique objectives and challengesCoordinate with LiveRamp's internal teams, such as sales, product, engineering, and support, to implement and execute client-specific solutionsServe as an internal advocate and escalation point for your client. Share client feedback, needs, and insights with internal teams to drive product enhancements and improvementsSkills2-3 years Enterprise SaaS Customer Success Management or Account Management experience, with specific emphasis on Data analytics, Cloud, Collaboration or IdentityMust have experience in complex renewal negotiation & reseller trainingStrong analytical and problem-solving skills, with the ability to interpret data and provide actionable insightsExcellent communication, presentation, and interpersonal skillsAbility to thrive in a fast-paced, dynamic environment and adapt to changeCustomer-focused with a passion for delivering exceptional client experiencesMust have experience growing mutually beneficial partnerships and balancing between fixed pricing costs and revenue sharesFamiliarity with LiveRamp and its role in the ecosystem, either from brand client or platform sideExperience drafting QBRs, executive summaries, managing renewals & upsells/cross-sellsBenefitsWork with talented, collaborative, and friendly people who love what they do.We host in-person and virtual events such as game nights, happy hours, camping trips, and sports leagues.Flexible paid time off, paid holidays, options for working from home, and paid parental leave.LiveRamp offers a comprehensive benefits package designed to help you be your best self in your personal and professional lives. Our benefits package offers medical, dental, vision, life and disability, an employee assistance program, voluntary benefits as well as perks programs for your healthy lifestyle, career growth and more.Our 401K matching plan—1:1 match up to 6% of salary—helps you plan ahead.Employee Stock Purchase Plan - 15% discount off purchase price of LiveRamp stock (U.S. LiveRampers)Company OverviewLiveRamp aspires to make it safe and easy for companies to use data effectively. It was founded in 1969, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is http://www.liveramp.com.Company H1B SponsorshipLiveRamp has a track record of offering H1B sponsorships, with 6 in 2026, 47 in 2025, 50 in 2024, 17 in 2023, 53 in 2022, 39 in 2021, 17 in 2020. Please note that this does not guarantee sponsorship for this specific role.