Billing Systems Analyst

Hi, I'm Genevieve Moodley , your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background. We are looking for a Billing System Analyst who will: Act as the first point of contact for incidents, performing initial validation, categorization, and prioritization, and ensuring proper routing to the appropriate teams with clear and complete technical information. Log into production environments to perform operational tasks, initial investigations, and basic issue resolution. Monitor system activities and alerts across multiple products, identifying issues and taking appropriate actions. Ensure end-to-end ticket governance by tracking progress, driving timely resolution, and maintaining clear and consistent communication with stakeholders, even when tickets are handled by other teams. Maintain accurate documentation of incidents, resolutions, and operational procedures. Support service performance tracking by monitoring service level agreements (SLAs) and key performance indicators (KPIs). Extract, analyze, and interpret data from systems to support issue investigation and produce operational and performance reports. Is this opportunity right for you? We are looking for candidates who: Have a Bachelor’s degree in Information Systems, Engineering, Business, or a related field, or equivalent experience. Have experience in a technical support or operations environment, preferably with exposure to production systems. Have experience in telecommunications environments (preferred), with exposure to billing operations such as usage processing, rating, and invoicing cycles. Are comfortable working in production environments, performing operational tasks with a strong sense of ownership and attention to detail. Demonstrate strong analytical and problem-solving skills, with the ability to investigate issues, analyze system behavior, and interpret data. Have a solid understanding of systems, data flows, and application support concepts. Have experience working with data (e.g., extracting, analyzing, or validating data) to support troubleshooting and reporting. Demonstrate clear and professional communication in English with both technical and non-technical stakeholders. Are organized, able to manage multiple priorities, and work effectively under pressure. Demonstrate a proactive mindset, taking ownership of issues and driving them through to resolution, while continuously identifying and driving service improvement opportunities. CSGer Perks & Benefits Work from Home, in-office, or hybrid Employee Belonging Groups Healthcare: Dental, Medical, and Vision Paid Vacation, Volunteer, and Holiday Time Off And so much more! Location(s): PT.BRAGA.Remote Accommodation: If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at [email protected]. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes. Our Guiding Principles: Impact: Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen. Integrity: Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are. Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure. Our Story: CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy. By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about CSG Inclusion & Impact here.