[Remote] Associate Customer Success Manager

Note: The job is a remote job and is open to candidates in USA. Anyword is a startup in the AI space, helping marketing teams create better-performing content through AI, data, and insights. They are seeking an Associate Customer Success Manager to support customer adoption, drive engagement, and maximize value from the platform while working closely with a small team and gaining exposure to enterprise customers.ResponsibilitiesProactively engage with existing customers through email, calls, and virtual meetings to drive adoption, engagement, and long-term successSupport customer onboarding, training, and ongoing adoption of AnywordServe as a point of contact for customers, helping answer product, technical, and workflow-related questionsIdentify customers who may benefit from additional support, engagement, or growth opportunitiesWork cross-functionally with Product, Marketing, and Customer Success teamsGather and share customer feedback and insights with internal stakeholdersAnalyze customer usage data to identify trends, opportunities, and areas of riskCreate and maintain customer enablement content, including help center articles, resource center materials, recorded training sessions, and product walkthroughsLead customer training sessions and webinars, including creating on-demand educational content that helps customers get more value from AnywordContribute ideas for improving customer processes, workflows, and the overall customer experienceSkillsBA/BS degreeExcellent verbal and written English communicationStrong Excel or Google Sheets skillsStrong analytical and problem-solving skillsAbility to execute resourcefully and independentlyHigh level of dedication and determinationOutstanding organizational and multitasking skillsComfortable with proactive customer outreach via email, phone, and video callsCuriosity, coachability, and a growth mindsetExperience with HubSpot (or equivalent CRM)Experience with Tableau or equivalent BI toolsPrevious data analysis experienceExperience working at a SaaS companyCompany OverviewAnyword offers publishers and marketers an approach to content distribution and performance measurement. It was founded in 2013, and is headquartered in New York, New York, USA, with a workforce of 11-50 employees. Its website is https://anyword.com.