[Remote] Associate Clinical Administrative Coordinator

Note: The job is a remote job and is open to candidates in USA. Optum is a global organization that delivers care aided by technology to help millions of people live healthier lives. The Associate Clinical Administrative Coordinator will be responsible for telephonic outreach to members, scheduling in-home visits, and providing excellent customer service while maintaining productivity and confidentiality standards.ResponsibilitiesComplete outbound/inbound telephonic outreach to members utilizing auto dialer and manual dialingScheduling in home visits with a licensed medical staff memberEnsure the appointments are scheduled accurately and resolve any scheduling issues or concernsProvide excellent customer service to engage our membersConstantly meet established productivity, time management, and quality standards while maintaining good attendanceMaintains confidential health information according to state and federal regulations including HIPAAHours for the Role - Mon-Fri 9am-5:30pm - local timeThis is a high volume, customer service environment. You'll need to be efficient, productive and thorough dealing with our members over the phoneYou'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested inSkillsHigh School Diploma / GEDMust be 18 years of age OR older1+ years of call center and / or telephonic customer service experience1+ years of professional experience in an office using the telephone and computer as the primary instruments to perform the job dutiesWork experience using Microsoft Word (edit, create & save documents), Microsoft Excel (sorting & filtering data), and Microsoft Outlook (email, folders, attachments and calendaring)Must have capability to work from homeAbility to work full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 9:00am - 5:30pm. It may be necessary, given the business need, to work occasional overtimeHealthcare or insurance benefits experienceMedicaid and/or Medicare experienceBilingual fluency in English and/or SpanishExperience as a telecommuterComfort with technology, multiple screens, documentationBenefitsComprehensive benefits packageIncentive and recognition programsEquity stock purchase401k contributionCompany OverviewOptum is a healthcare company that provides pharmacy services, health care operations, and population health management. It is a sub-organization of UnitedHealth Group. It was founded in 2011, and is headquartered in Eden Prairie, Minnesota, USA, with a workforce of 10001+ employees. Its website is https://www.optum.com/.



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