[Remote] Associate Account Manager (Water Management)

Note: The job is a remote job and is open to candidates in USA. Phigenics is a company focused on water management solutions, and they are seeking an Associate Account Manager to support existing clients and drive customer satisfaction. The role involves managing client relationships, assisting in the development of water management programs, and supporting enterprise sales opportunities.ResponsibilitiesEffective/efficient service and retention of existing client relationships within the assigned Region and/or Territory. This may include, but is not limited to:Delivering on the scope of work soldLeading water management teams on development, facilitation, and reassessmentsObtaining contract renewals and purchase ordersConducting annual business reviewsIncreasing Revenue on Existing Client Accounts: Expansion-selling & cross-sellingMargin Maintenance: Working closely with the Director of Account Managers to obtain price increases as warranted to maintain or exceed company margin expectationsNew Business Support: Work with the Director of Account Managers and ES execs to develop an expansion of new business and maintain existing businessProduct knowledge: Work closely with the Director of Account Managers and other support functions (Operations and Marketing) to remain “current” on Phigenics products, processes, and approaches. Leverage product, process, and approach insights in client interactions and new business supportData Analysis and Reporting: Utilize PowerBI, phiAnalytics, and other programs to help decision-making by the Director of Account Managers and ES. Track client-facing performance metrics and identify opportunities for growthWater Management Program Deliverables: Develop WMP documentation with regional and corporate sales team members to include program development, assessment, and facilitation in alignment with current regulatory driversSupports documentation of site information, WMPs, meeting documentation to capture team decisions, and internal meetings to generate comprehensive project recordsSupports facilitation of Water Management Team meetings with responsibilities that promote team member engagementConducts water system surveys for Water Management Program developments of varying size and useManages project timelines to ensure on-time delivery of WMP deliverablesUtilizes internal quality processes to confirm that WMP documentation is defensibleCollects, assimilates, and analyzes data to generate WMPsSkillsA minimum of a bachelor's degree is requiredDirect experience with our Sales processes, demonstrating an understanding of our processes, products, and marketsStrong interpersonal skills and “EQ” to work with Regional and ES sales teams and client counterpartsSolid understanding of our service delivery processes (PASL, PhiAnalytics, Operations, etc.)Keen awareness and understanding of the client life cycle (i.e. when is the best time to introduce new products and services)Commitment to continuous learning and improvement via structured training directed by the Senior Director of Account ManagementA STEM degree is preferred but not requiredCompany OverviewPhigenics is an environmental services company specializing in water management programs. It was founded in 2004, and is headquartered in Warrenville, Illinois, USA, with a workforce of 51-200 employees. Its website is http://phigenics.com.