[Remote] Associate Account Manager

Note: The job is a remote job and is open to candidates in USA. Delta Dental Ins. is dedicated to safeguarding the health and financial stability of its employees and their loved ones. The Associate Account Manager is responsible for managing accounts to achieve revenue goals, overseeing renewals and upsell opportunities, and developing relationships with customers and brokers to ensure exceptional service.ResponsibilitiesMaintains and grows revenue base through upsells, account retention and specifically improving financial gains at renewalCoordinates the accounts management with a focus on choosing the right solutions, balancing the needs of the client and with that of the businessAdministers renewal proposals, including reviewing financial data, and delivers recommendations that are win-win-winActs as the primary point of contact, liaises between the customer and internal teams to ensure exceptional customer experienceThrough effective collaboration, coordinates the account service and successfully develop effective partnerships with external stakeholdersResolves customer concerns timely and brings suggested solutions to leadership including identifying opportunities to expand/enhance services/processes to benefit all stakeholdersSkills0+ with Bachelor's degreeStrong business math and analytical skills with the ability to position financial outcomes that contribute to revenue goals across assigned portfolioSolid consultative selling and negotiation skillsStrong time management skills and able to manage overlapping projects under tight deadlinesAbility to track and meet specific deliverables within an environment of tight deadlinesExcellent communication skills, both written and verbalAbility to effectively communicate with others, of all levels in the organization, in a collaborative environmentStrong problem-solving skills with ability to work cross-functionally to resolve issues and generate resultsOutstanding attention to detail and strong organizational skills10% travel including overnight, use of personal car and ability to sustain expensesProficiency with Microsoft Office (Word, Excel, PowerPoint, Teams) and CRM (Salesforce)Must have or achieve required industry licensing within 90 days of date of hire and maintain license through completing Continuing Education requirements within 90 Days RequiredBenefitsCompetitive base and incentive pay401(k) with robust matching and non-matching contributionsRich medical & pharmacy benefits100% employer-paid dental and vision benefitsHolistic wellbeing program with deep financial incentivesGenerous paid time off plus 12 paid holidays and your birthday offCulture of growth and learning: career development; tuition reimbursement; recognition programFamily support: adoption assistance, fertility treatment, child, elder & pet care assistanceSocial responsibility and volunteer opportunitiesEmployee discount programCompany OverviewAt Delta Dental, we’re behind millions of smiles and counting. It was founded in 1955, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is https://www1.deltadentalins.com/about/foundation.html.