[Remote] Assistant Account Manager

Note: The job is a remote job and is open to candidates in USA. Southern Benefit Systems is seeking a detail-oriented and organized Assistant Account Manager to support their Benefits Administration team. This role focuses on account support, benefits processing, customer service, and data management.ResponsibilitiesBenefits Administration: Manage carrier portals for enrollments and terminations; assist with eligibility updates and qualifying life eventsQuotes & Renewals: Support data collection and spreadsheet preparation for new business quotes and renewalsPayroll System Support: Review and update client payroll systems to ensure accurate benefit dataInvoice Reconciliation: Reconcile carrier invoices on a regular schedule and resolve discrepanciesBenefit Plan Management: Assist with plan builds and renewals in Employee NavigatorBenefit Communications: Create and maintain employee benefit guides using EB3Employee Data Tracking: Track new hires, terminations, and beneficiary information to ensure accuracy and complianceService & Issue Resolution: Help resolve employee and client issues related to ID cards, eligibility, and system accessCompliance Support: Maintain and update required notices and documentationCustomer Service: Provide prompt, professional support to clients and team membersAdditional Support: Assist with special projects and other duties as neededSkillsProficiency in Microsoft Office 365 (Excel, Word, Outlook)Strong attention to detail and organizational skillsExcellent written and verbal communicationAbility to manage multiple tasks and meet deadlines independentlyCustomer-focused mindsetExperience with Employee Navigator or similar systems preferredBackground in benefits administration, HR, or account managementFamiliarity with EB3 or similar benefits toolsCompany OverviewSouthern Benefit Systems offers customized employee healthcare benefits programs to small and mid-sized companies. It was founded in 2010, and is headquartered in Fountain Inn, South Carolina, USA, with a workforce of 2-10 employees. Its website is https://southernbenefitsystems.com.