Remote Application Support Specialist
Join our team as a Remote Application Support Specialist and play a vital role in empowering children with autism spectrum disorders and their families! We are seeking a highly skilled and motivated individual to provide top-notch support to our Clinical and Administrative team members. As a Remote Application Support Specialist, you will have the opportunity to work from the comfort of your own home and be part of a dynamic team that is dedicated to making a difference in the lives of others.
In this role, you will be responsible for providing user data entry, systems support, and basic troubleshooting to our team members. You will also be responsible for monitoring and responding to requests received through our IT ticketing system, email, chat, or phone calls. If you have a strong technical background, excellent communication skills, and a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
Key Responsibilities:
Provide Tier I application support to end users, including user account adds, moves, and changes within business SaaS applications
Monitor and respond quickly and effectively to requests received through the IT ticketing system, email, chat, or phone calls
Track and document all support requests, from receipt to resolution, within the IT ticketing systems
Adhere to Helpdesk process, procedures, and Service Level Agreements (SLAs)
Document and escalate priority technical issues to IT Systems leadership, other internal groups, or external vendors
Stay current with business application use, changes, and updates
Recommend expanded or improved use of business applications
Create and maintain application use and support documentation
Requirements:
1+ years of experience supporting business SaaS applications
Proficiency in MS Office suite of applications (Outlook, Word, Excel, PowerPoint)
Ability to work in a demanding and dynamic fast-paced environment with the flexibility to adjust to changing priorities and deadlines
Ability to exercise effective judgment, sensitivity, and creativity to changing needs and situations
Knowledge and experience of customer service practices related experience and training in troubleshooting and providing Tier 1 Helpdesk support
Strong communication and customer service skills, both oral and written
What We Offer:
Competitive hourly rate: $17.00 - 18.00 / hour (based on qualifications)
Full benefits package
Training on all systems
Frequent feedback and training
Work from home with all necessary equipment provided
Business casual work environment
About Our Company:
ABS Kids is dedicated to empowering children with autism spectrum disorders and their families to reach their full potential. We take pride in our stellar support for providers, so they can do what they do best - deliver the highest quality ABA Therapy to our patients. Our commitment to quality shows in our BHCOE accreditation and recognition for top 10% in overall services nationally!
Apply Now and join our team of dedicated professionals who are passionate about making a difference in the lives of others.
Apply Now
In this role, you will be responsible for providing user data entry, systems support, and basic troubleshooting to our team members. You will also be responsible for monitoring and responding to requests received through our IT ticketing system, email, chat, or phone calls. If you have a strong technical background, excellent communication skills, and a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
Key Responsibilities:
Provide Tier I application support to end users, including user account adds, moves, and changes within business SaaS applications
Monitor and respond quickly and effectively to requests received through the IT ticketing system, email, chat, or phone calls
Track and document all support requests, from receipt to resolution, within the IT ticketing systems
Adhere to Helpdesk process, procedures, and Service Level Agreements (SLAs)
Document and escalate priority technical issues to IT Systems leadership, other internal groups, or external vendors
Stay current with business application use, changes, and updates
Recommend expanded or improved use of business applications
Create and maintain application use and support documentation
Requirements:
1+ years of experience supporting business SaaS applications
Proficiency in MS Office suite of applications (Outlook, Word, Excel, PowerPoint)
Ability to work in a demanding and dynamic fast-paced environment with the flexibility to adjust to changing priorities and deadlines
Ability to exercise effective judgment, sensitivity, and creativity to changing needs and situations
Knowledge and experience of customer service practices related experience and training in troubleshooting and providing Tier 1 Helpdesk support
Strong communication and customer service skills, both oral and written
What We Offer:
Competitive hourly rate: $17.00 - 18.00 / hour (based on qualifications)
Full benefits package
Training on all systems
Frequent feedback and training
Work from home with all necessary equipment provided
Business casual work environment
About Our Company:
ABS Kids is dedicated to empowering children with autism spectrum disorders and their families to reach their full potential. We take pride in our stellar support for providers, so they can do what they do best - deliver the highest quality ABA Therapy to our patients. Our commitment to quality shows in our BHCOE accreditation and recognition for top 10% in overall services nationally!
Apply Now and join our team of dedicated professionals who are passionate about making a difference in the lives of others.
Apply Now