Remote Answering Service Dispatcher – Afternoons & Midnights

Remote Full-time
Remote Answering Service Dispatcher – Afternoons & Midnights

Job Type: Full-Time and Part-Time
Location: Remote (Work From Home)

Available Shifts

We are hiring 3 operators for the following shifts:

Afternoon / Evening Shift
• Between 4:00 PM – 12:00 AM (EST)
• 7 days per week availability
• Full-time or part-time

Overnight / Midnight Shift
• 12:00 AM – 7:00 AM (EST)
• Approximately 14 hours per week

Applicants must be able to work consistent, scheduled shifts.

Pay
• $13.50 per hour during training
• $14.00 per hour after training
• Paid weekly (cash)

Job Description

We are a family-owned professional answering service seeking reliable and experienced answering service dispatchers/operators. This is a remote, work-from-home position handling inbound calls, message taking, and dispatching on-call personnel.

Prior answering service or dispatch experience is strongly preferred, but not required for the right candidate.

Responsibilities
• Answer incoming calls professionally and courteously
• Follow detailed, client-specific scripts and instructions
• Dispatch on-call personnel when required
• Accurately document and relay messages
• Identify emergency vs. non-emergency calls
• Maintain confidentiality and professionalism

Requirements
• Prior answering service, dispatch, or call center experience preferred
• Strong, reliable high-speed internet connection (required)
• Good computer skills and comfort using multiple systems at once
• Ability to type accurately and navigate software efficiently
• Strong phone etiquette and communication skills
• Ability to multitask and remain calm under pressure
• Quiet, private work-from-home environment
• Dependable attendance and punctuality
• Comfortable working independently

Experience with TeleScan or similar answering service systems is a plus.

How to Apply

Please include:
• A brief summary of your relevant experience
• Which shift you are applying for:

☐ Afternoon/Evening (4p–12a EST)
☐ Midnight/Overnight (12a–7a EST)
• Your availability

Qualified applicants will be contacted.

Job Types: Full-time, Part-time

Pay: From $13.50 per hour

Benefits:
• Flexible schedule
• Paid time off

Application Question(s):
• what shift are you applying for
• Are you comfortable with pay starting at $13.50/hour during training, increasing to $14.00/hour, paid weekly (cash)? (Please answer Yes or No)
• Do you have strong, reliable high-speed internet suitable for remote work?

(Please answer Yes or No)
• Describe your computer skills and experience using multiple systems at the same time.
• Are you able to commit to consistent scheduled shifts, including weekends if needed?

(Please answer Yes or No)

Work Location: Remote

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