Application Support Engineer

We are looking for an Application Support Engineer to join our Technology Operations (TechOps) team. In this role, you will serve as a critical link between our customers, internal stakeholders, and Engineering teams. You will provide Level 2 application support, investigate complex technical issues, monitor system health, and help drive long-term improvements that increase platform stability and performance.If you’re someone who enjoys digging into logs, writing SQL queries to uncover root causes, and partnering cross-functionally to make systems better every day, you’ll thrive here.What you’ll doApplication Support & Incident ResolutionDeliver Level 2 support for internal and external customers, driving tickets through high-quality resolutionInvestigate application issues by analyzing logs, system behavior, and performance metricsMonitor system health using tools like DataDog and proactively respond to alertsIdentify root causes and partner with Engineering to implement durable, long-term fixesData Investigation & IntegrityWrite, review, and optimize SQL queries to diagnose and resolve data issuesEnsure data accuracy and integrity across integrated systemsPerform data corrections and recommend process improvements to reduce recurring issuesCross-Functional CollaborationCollaborate closely with Engineering, QA, Product, and Operations in an Agile/Scrum environmentShare insights from support trends to inform feature enhancements and workflow improvementsEscalate complex issues thoughtfully while maintaining ownership and accountabilityProcess Improvement & DocumentationContribute to internal documentation and knowledge base articlesHelp refine support workflows and monitoring practicesProactively identify opportunities to improve application stability, reliability, and performanceWho you areMust-haves2+ years of experience in Application Support or a similar technical support roleStrong SQL skills, including writing queries and troubleshooting data issuesExperience working with application monitoring/logging tools (DataDog preferred)Familiarity with .NET, C#, or similar technologies (ability to read C# is a plus)Experience working in Agile/Scrum environmentsStrong communication skills with the ability to translate technical concepts for non-technical stakeholdersNice-to-haves:Experience supporting B2B SaaS platformsExposure to incident management or ITIL-based workflowsExperience identifying automation opportunities to improve support efficiencyYou might thrive in this role if you’re naturally curious, stay calm under pressure, take ownership of problems through resolution, and look for ways to prevent issues from happening again — not just fix them once.Location: This role is primarily remote (U.S. based) ideally EST hours, with the expectation of occasional visits to our offices for team collaboration, training, or company events.This role may be based remotely out of the following states: Arizona, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Kansas, Maryland, Massachusetts, Nebraska, New Hampshire, New Jersey, New York, North Carolina, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Virginia, and Wisconsin.About usAt Foley, we’re reimagining how safety-sensitive industries hire, stay compliant, and manage risk. We’ve evolved into a modern SaaS company with an all-in-one, AI-ready platform that helps transportation, construction, distribution, and utility businesses operate faster, smarter, and safer.As we continue to grow, we’re looking for curious, strategic thinkers who thrive in complexity, are motivated by making an impact, and want to join a team that’s passionate about building great products and supporting customers. Our core values — Teammateship, Grit, and Innovation — guide everything we do. Whether we’re collaborating internally or helping customers, we approach every challenge with optimism, humor, and a shared commitment to success. BenefitsFoley offers a comprehensive benefits package that includes medical, dental, and vision coverage, a 401(k) with company match, paid time off and holidays, wellness programs, and an employee assistance program.Equal Employment Opportunity Foley is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, or any other legally protected characteristic.Reasonable Accommodations If you require a reasonable accommodation during the application or interview process, please contact us at [email protected] Status Employment with Foley is on an at-will basis. Nothing in this job posting or in future communications should be construed as a contract of employment.Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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