[Remote] Analytics Engineer, Member Experience

Note: The job is a remote job and is open to candidates in USA. Function Health is the AI operating system for health, focused on empowering individuals to improve their health through advanced diagnostics and AI-enabled insights. They are seeking an Analytics Engineer to own the member experience strategy, drive NPS improvements, and build analytical infrastructure using AI coding tools.ResponsibilitiesAnalyze all member feedback and NPS data to identify patterns, root causes, and early warning signalsDesign solutions that eliminate recurring issues at the system level, not just resolve individual casesDrive NPS improvement through data-driven, operationally grounded initiativesOwn the full improvement cycle: issue identification, solution design, implementation, and impact measurementProactively identify where processes will break as volume and complexity increaseBuild analytics and reporting directly from raw member data using SQL and AI coding platforms, without relying on existing BI toolsDefine metrics, dashboards, and monitoring systems from the ground upUse AI coding tools to prototype workflows, automate analysis, and accelerate insight generation. This is a core part of how you work, not a supplementary skillRun rapid experiments, measure outcomes, and iterate quickly in a resource-constrained environmentTranslate analytical insights into actionable recommendations for Product, Operations, and Clinical teamsLead cross-functional initiatives driven by data, owning execution through to measurable outcomesBuild strong relationships with stakeholders and influence priorities across the organization without direct authorityEnsure insights turn into durable processes or system changes that scalePresent data-driven recommendations to senior leadership and drive accountability for outcomesSkillsSQL skills with experience building analytics from raw datasetsHands-on, ongoing experience with AI coding tools such as Cursor, Claude, Replit, Lovable, Bolt, or Base44 in a professional context or in substantial side or personal projects. You should have specific examples you can speak to. This is a baseline requirement for the role, not something you will learn on the jobComfort working without established BI tools or a data team around you. You are often the only person who can answer the question you are trying to answerProven ability to identify root causes in member or customer feedback, implement scalable solutions, and drive measurable improvements through data-driven decision making and rapid experimentationDemonstrated ability to translate insights into actionable recommendations for Product & Operations, influence without direct authority, and follow through relentlessly to ensure implementation and measure outcomesExceptional written and verbal communication with the ability to present findings to senior leadership, influence cross-functional partners, and maintain collaborative relationships across all organizational levelsBachelor's degree or equivalent practical experience2+ years in analytics, data engineering, or operations roles with demonstrated impactStartup or high-growth tech environment experience is strongly preferredDirect-to-consumer or high-touch service products where member experience is a core metricSide projects or examples of self-directed technical builds using AI coding tools. We treat these as meaningful signalBenefitsStock optionsComprehensive health, dental, and vision plans for you and your familyWellness and commuter benefitsCompetitive vacation policyA culture that emphasizes learningProfessional development budget for continued learningOpportunity to directly impact our mission of saving lives through early cancer detectionCompany OverviewFunction Health is a health platform offering lab tests to help individuals monitor their health. It was founded in 2022, and is headquartered in Austin, Texas, USA, with a workforce of 11-50 employees. Its website is https://www.functionhealth.com.