[Remote] Analyst, Customer Support
Note: The job is a remote job and is open to candidates in USA. Airwallex is a unified payments and financial platform empowering businesses worldwide. The Customer Support Representative will serve the US customer base, specializing in payments and physical card operations, while ensuring a seamless customer experience and resolving complex inquiries.ResponsibilitiesOwn the full lifecycle of support issues raised by high value customersTroubleshoot and resolve complex customer inquiries with effective problem-solving skills, all while providing complete and accurate informationCoordinate with cross-functional teams as needed for incident communication and resolutionBecome a subject matter expert on Airwallex’s functionality and featuresMaintain high-performance metrics including customer satisfaction, response time, resolution rate, efficiency, and qualitySkills1+ years of customer service or technical support experienceExcellent verbal and written communication skills in English requiredAdaptability and resilience for handling complex interactions and frequent changeSpanish speaking a plusFintech experience a plusCompany OverviewAirwallex is a global payments and financial platform that provides business accounts, payment solutions, and spend management tools. It was founded in 2015, and is headquartered in Singapore, Central Region, SGP, with a workforce of 1001-5000 employees. Its website is http://www.airwallex.com.