[Remote] Analyst 4, Workforce Management-Forecasting & Analysis

Note: The job is a remote job and is open to candidates in USA. Comcast is a leading technology provider to small businesses and a major service provider to the Enterprise market. The role involves developing improvement plans, managing reports, and utilizing forecasts to enhance customer experience and business results. The Analyst will work with cross-functional teams, analyze data for process improvements, and lead complex analytical projects.ResponsibilitiesSupports and assists Enterprise Service Assurance and Service Delivery teams in the identification, prioritization, planning development, coordination, support, and execution of high impact (immediate and long-term) improvement plans for effective and sustainable cost savingsPartners effectively with cross-functional stakeholders to drive alignment and outcomesResearches and analyzes diversified data to draw valid conclusions. Pressure-tests assumptions and applies creative, out-of-the-box thinkingAnalyzes data using web tools and other Company software and prepares recommendations and reports to drive high-impact process improvement effortsThinks in end-to-end service ecosystems and understands dependenciesPerforms complex modeling to support forecasting, performance, and optimization. Designs solutions that are adaptable and can tell a storyLeads regular senior-level reviews of workforce models, assumptions and performance drivers. Confidently presents results of analysis and recommendationsDemonstrates mastery of workforce planning analysis. Independently leads highly complex, in-depth analytical projects with minimal supervisionActs as a subject matter expert for other team members, helping to foster growth and understanding within the teamOwns the execution of specialized tasks, including but not limited to producing the weekly service level outlook and partner workforce management overviewsConsistent exercise of independent judgment and discretion in matters of significanceRegular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessaryOther duties and responsibilities as assignedSkillsBachelor's Degree7-10 Years of Relevant Work ExperienceAnalytical ThinkingCommunicationWorkforce PlanningBenefitsCommission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus.Comcast provides best-in-class Benefits to eligible employees.We provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life.Company OverviewAs a global media and tech company, Comcast reaches hundreds of millions of customers, viewers, and guests with world-class connectivity and platforms and beloved content and experiences. It was founded in 1963, and is headquartered in Philadelphia, Pennsylvania, USA, with a workforce of 10001+ employees. Its website is https://corporate.comcast.com.Company H1B SponsorshipComcast has a track record of offering H1B sponsorships, with 83 in 2026, 700 in 2025, 559 in 2024, 624 in 2023, 750 in 2022, 588 in 2021, 583 in 2020. Please note that this does not guarantee sponsorship for this specific role.