[Remote] AI/ML Engineer - Automotive CRM

Note: The job is a remote job and is open to candidates in USA. NCC is a leader in providing cutting-edge software solutions for the automotive industry, seeking an experienced AI/ML Engineer. The role involves designing and deploying intelligent systems to enhance dealer workflows and improve decision-making by leveraging dealership data.ResponsibilitiesDesign and implement data-driven systems that enhance decision-making across dealer workflowsDevelop predictive or optimization logic using structured dealership dataTranslate business objectives into scalable intelligent servicesImprove consistency, accuracy, and efficiency in operational processesEnsure solutions are explainable, reliable, and aligned with enterprise and regulatory expectationsBuild systems that extract insights from structured dealership data (CRM, DMS, transactional records)Implement knowledge retrieval or search capabilities across policies and documentation where appropriateCollaborate with product teams to surface actionable intelligence within dashboards and workflowsDesign and deploy containerized AI services within AWS (ECS/Fargate)Integrate intelligent services into existing APIs and application workflowsMonitor system performance, reliability, and integrityEnsure data security, auditability, and compliance alignmentSkills8+ years of software engineering experience2+ years building and deploying AI/ML systems in production environments, with strong experience in Python-based data and ML development preferredExperience working with structured data and predictive or decision-support systemsExperience deploying cloud-based services (AWS preferred)Understanding of secure API design and enterprise application architectureExperience in fintech, lending, automotive retail, or other regulated environmentsExperience building risk scoring, fraud detection, or optimization systemsFamiliarity with LLM integration or knowledge retrieval systemsUnderstanding of model explainability and monitoring conceptsExperience working with CRM or financial transaction platformsBenefitsCompetitive payUnlimited PTOComprehensive benefits package, including health, dental, and vision insurance.401(k) plan with company match.Professional development opportunities and continuous training.A supportive and dynamic work environment with opportunities for growth and advancement.Company OverviewNCC has been improving the profitability of our clients for almost three decades. It was founded in 1996, and is headquartered in Las Vegas, Nevada, USA, with a workforce of 51-200 employees. Its website is http://www.nccdirect.com.