**Experienced Seasonal Chat & Phone Tech Support/Customer Service Agent – Inbound Customer Experience Specialist**
At arenaflex, we're not just a customer service company – we're a team of passionate individuals dedicated to creating memorable experiences for our customers and each other. With over 20 years of experience in the customer experience (CX) industry, we've built a reputation for delivering exceptional support and innovative solutions to some of the world's leading brands. As a Seasonal Chat & Phone Tech Support/Customer Service Agent, you'll play a vital role in shaping the customer experience and driving business growth.
**About arenaflex**
arenaflex is a global leader in the CX industry, with 170,000 associates across the globe. We're the team behind the best experiences for 750+ of the world's leading brands, from Fortune 500 companies to local startups. Our employees savor the small moments and celebrate the big wins with our clients and with each other. Supporting +9 million customer conversations every day in +60 languages across 45 countries, arenaflex combines innovative thinking and digital solutions – including self-service, artificial intelligence (AI), and data-driven analytics – with the expertise and empathy of our employees to Create Connection. Value Conversation.
**Responsibilities**
As a Seasonal Chat & Phone Tech Support/Customer Service Agent, you'll be responsible for:
* Providing basic technical support via phone or chat to customers, ensuring a memorable and delightful experience
* Interacting and communicating effectively with a variety of customers, addressing their concerns and resolving issues in a timely and professional manner
* Delivering an exceptional support experience, meeting or exceeding customer satisfaction targets
* Working collaboratively with our team to achieve business objectives and drive customer loyalty
* Participating in ongoing training and development programs to enhance your skills and knowledge
**Work with Us and You'll Enjoy**
* Working from home, with the flexibility to manage your schedule and work environment
* Computer equipment provided, ensuring you have the tools you need to succeed
* Full-Time Schedule, with the opportunity to become permanent
* $14/hour and incentive opportunities, recognizing your hard work and dedication
* Hands-on, 100% paid training, equipping you with the skills and knowledge to excel in your role
* Internal Mobility, with 84% of our managers promoted within, offering opportunities for career growth and advancement
* Employee discounts, providing you with exclusive access to products and services
* Referral bonuses, rewarding you for sharing your experience with others
* EverBetter wellness program, promoting a healthy work-life balance and overall well-being
**Location Requirements**
* Must live in the United States
* Applicants residing within a 50-mile radius of our local sites may only be considered for onsite job openings
* For this role, applicants must reside in one (1) of the following States: Alabama, Arkansas, Florida, Georgia, Iowa, Idaho, Indiana, Kansas, Kentucky, Louisiana, Michigan, Minnesota, Missouri, Mississippi, North Carolina, North Dakota, Nebraska, New Mexico, Nevada, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Wisconsin, West Virginia, or Wyoming
**Qualifications**
* Flexible to the needs of the business
* Must have a High School Diploma or GED Equivalent
* 18 years of age
**Equipment and Internet Requirements**
* You must have the following:
+ Hardwired internet connection (no satellite or wireless)
+ Required Internet Speed is 5.0 Mbps Down/ 5.0 Mbps Up
+ A Working Phone Line (Home Phone or Mobile)
+ Home office must be a noise/distraction-free environment
+ Desk and an ergonomic chair
**Why arenaflex?**
At arenaflex, we believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience. We're committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law.
**Get to know us**
Get to know us at www.arenaflex.com and connect with us on Facebook, LinkedIn, and Twitter. We're excited to meet you and explore how you can join our team!
**Apply Now**
Ready to take the next step in your career? Apply now for the Seasonal Chat & Phone Tech Support/Customer Service Agent role at arenaflex. Don't miss out on this opportunity to join a dynamic team and shape the customer experience.
Apply Now
**About arenaflex**
arenaflex is a global leader in the CX industry, with 170,000 associates across the globe. We're the team behind the best experiences for 750+ of the world's leading brands, from Fortune 500 companies to local startups. Our employees savor the small moments and celebrate the big wins with our clients and with each other. Supporting +9 million customer conversations every day in +60 languages across 45 countries, arenaflex combines innovative thinking and digital solutions – including self-service, artificial intelligence (AI), and data-driven analytics – with the expertise and empathy of our employees to Create Connection. Value Conversation.
**Responsibilities**
As a Seasonal Chat & Phone Tech Support/Customer Service Agent, you'll be responsible for:
* Providing basic technical support via phone or chat to customers, ensuring a memorable and delightful experience
* Interacting and communicating effectively with a variety of customers, addressing their concerns and resolving issues in a timely and professional manner
* Delivering an exceptional support experience, meeting or exceeding customer satisfaction targets
* Working collaboratively with our team to achieve business objectives and drive customer loyalty
* Participating in ongoing training and development programs to enhance your skills and knowledge
**Work with Us and You'll Enjoy**
* Working from home, with the flexibility to manage your schedule and work environment
* Computer equipment provided, ensuring you have the tools you need to succeed
* Full-Time Schedule, with the opportunity to become permanent
* $14/hour and incentive opportunities, recognizing your hard work and dedication
* Hands-on, 100% paid training, equipping you with the skills and knowledge to excel in your role
* Internal Mobility, with 84% of our managers promoted within, offering opportunities for career growth and advancement
* Employee discounts, providing you with exclusive access to products and services
* Referral bonuses, rewarding you for sharing your experience with others
* EverBetter wellness program, promoting a healthy work-life balance and overall well-being
**Location Requirements**
* Must live in the United States
* Applicants residing within a 50-mile radius of our local sites may only be considered for onsite job openings
* For this role, applicants must reside in one (1) of the following States: Alabama, Arkansas, Florida, Georgia, Iowa, Idaho, Indiana, Kansas, Kentucky, Louisiana, Michigan, Minnesota, Missouri, Mississippi, North Carolina, North Dakota, Nebraska, New Mexico, Nevada, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Wisconsin, West Virginia, or Wyoming
**Qualifications**
* Flexible to the needs of the business
* Must have a High School Diploma or GED Equivalent
* 18 years of age
**Equipment and Internet Requirements**
* You must have the following:
+ Hardwired internet connection (no satellite or wireless)
+ Required Internet Speed is 5.0 Mbps Down/ 5.0 Mbps Up
+ A Working Phone Line (Home Phone or Mobile)
+ Home office must be a noise/distraction-free environment
+ Desk and an ergonomic chair
**Why arenaflex?**
At arenaflex, we believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience. We're committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law.
**Get to know us**
Get to know us at www.arenaflex.com and connect with us on Facebook, LinkedIn, and Twitter. We're excited to meet you and explore how you can join our team!
**Apply Now**
Ready to take the next step in your career? Apply now for the Seasonal Chat & Phone Tech Support/Customer Service Agent role at arenaflex. Don't miss out on this opportunity to join a dynamic team and shape the customer experience.
Apply Now