[Remote] AI Platform Analyst

Note: The job is a remote job and is open to candidates in USA. World Wide Technology is a global technology solutions provider leading the AI and Digital Revolution. They are seeking an AI Platform Analyst to support and optimize AI platforms and Workforce AI initiatives, ensuring effective governance and user training.ResponsibilitiesServe as a point of contact for internal AI platform issues, escalations, and service requestsMonitor platform health, availability, and performance; coordinate with vendors and internal IT teams to resolve incidentsManage license provisioning, user access, and platform configurationsMaintain documentation for platform operations, known issues, and runbooksEvaluate and test new platform features and updates before rolloutPartner with IT, engineering, and business teams to identify and implement integrations between AI platforms and internal tools (e.g., ITSM, collaboration tools, data systems)Ensure AI platforms are connected to relevant data sources, workflows, and enterprise systems in a secure and scalable wayCoordinate with vendors on API capabilities, integration roadmaps, and technical requirementsDevelop and maintain AI platform governance frameworks, including acceptable use policies, data handling standards, and access controlsEnsure platforms comply with WWT's security, privacy, and data governance requirementsPartner with Legal, Compliance, and Security teams to assess risks associated with AI platform usageTrack and report on platform usage, adoption metrics, and policy adherenceStay current on emerging AI regulations and industry best practices, recommending policy updates as neededDesign and deliver training programs, resources, and onboarding experiences for employees using AI platformsCreate and maintain self-service learning content including guides, videos, FAQs, and prompt librariesChampion best practices for responsible and effective AI use across the organizationGather and act on user feedback to continuously improve the platform experiencePartner with business units to identify use cases and drive meaningful adoptionSkills1-3+ years of experience in a technology analyst, platform operations, IT, developer, or related roleExperience supporting and administering enterprise SaaS platformsStrong understanding of data privacy, security, and governance principlesExcellent communication skills with the ability to translate technical concepts for non-technical audiencesDemonstrated ability to manage multiple priorities in a fast-paced environmentExperience creating training or enablement content for end usersFamiliarity with AI/ML platforms and tools (e.g., Microsoft Copilot, Claude, ChatGPT Enterprise, Glean, Google Gemini, or similar)Experience with enterprise integrations, APIs, or workflow automationKnowledge of AI governance frameworks and responsible AI principlesExperience in change management or organizational adoption programsApplicants must be authorized to work in the United States. We are unable to provide sponsorship for this positionBenefitsHealth and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness programFinancial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition ReimbursementPaid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, BereavementAdditional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount ProgramCompany OverviewWorld Wide Technology provides technology and supply chain solutions for large public and private organizations. It was founded in 1990, and is headquartered in Maryland Heights, Missouri, USA, with a workforce of 10001+ employees. Its website is http://www.wwt.com.



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