[Remote] Administrative and Compliance Specialist

Note: The job is a remote job and is open to candidates in USA. Homewatch CareGivers, an affiliate of Authority Brands Inc., is seeking an Administrative and Compliance Specialist to provide essential administrative, operational, and compliance support. The role involves maintaining licensing and compliance records, supporting franchise owners, coordinating events and training, and managing office operations.ResponsibilitiesEnsure franchise owner files are complete and current with required state licensure documentation, certificates of insurance, and compliance recordsMaintain accurate records regarding state licensure, renewals, and regulatory requirementsMonitor licensing deadlines and ensure required state filings are completed by franchise ownersAssist with compliance reporting, audits, and documentation requestsAssist with onboarding new franchise owners, including email setup, system access, account configuration, and orientation supportCoordinate communications to the franchise network regarding new owners, operational updates, and company initiativesServe as a resource for franchise owners regarding compliance processes, operational systems, and care delivery resourcesProvide ongoing LMS support, troubleshooting, and user assistance and onboardingSupport care delivery functions within the Agency Management System (AMS)Assist with caregiver education initiatives and training programsParticipate in ongoing professional development to maintain knowledge of home care industry standards and best practicesAnswer and direct calls received through the Homewatch CareGivers main telephone lineRespond professionally and promptly to phone calls, emails, and inquiries from franchise owners, clients, vendors, and internal team membersCoordinate scheduling for meetings, trainings, conferences, webinars, and company eventsPrepare reports, forms, presentations, correspondence, and other documents to support daily operationsMaintain and update franchise records, company documents, and confidential filesAssist with billing and invoicing processes as directedOrder and manage office supplies, training materials, and equipmentCoordinate conferences, trainings, meetings, webinars, and special events, including Meet Your Team DayManage event logistics, registrations, communications, schedules, materials, and post-event follow-upServe as the primary point of contact for vendors and partners that support the franchise networkSkillsMinimum of 2 years of administrative, compliance, training coordination, customer service, or office support experienceStrong organizational skills with the ability to manage multiple projects, deadlines, and priorities simultaneouslyExcellent verbal, written, and interpersonal communication skillsStrong attention to detail and commitment to accuracyAbility to handle confidential and sensitive information with professionalism and discretionProficiency in Microsoft Office Suite, including Outlook, Word, Excel, PowerPoint, and TeamsAbility to learn and effectively utilize business systems, databases, and technology platformsStrong customer service orientation with a compassionate and supportive approachAbility to build positive working relationships with franchise owners, vendors, regulatory agencies, and internal team membersEffective problem-solving, critical thinking, and decision-making skillsAbility to work independently while contributing to a collaborative team environmentAbility to analyze reports and identify opportunities for process improvement, caregiver development, and operational supportDemonstrated ability to exercise sound judgment and discretion in communications and daily responsibilitiesAssociate degree in Business Administration, Healthcare Administration, Education, or a related fieldExperience in healthcare, home care, franchise support, regulatory compliance, or a related industryExperience working with learning management systems (LMS), agency management systems (AMS), or other business software platformsCompany OverviewAs a pioneer in the industry, Homewatch CareGivers is dedicated to premier home care excellence, and we remain actively involved in advancements, best practices, and policies of the home care and senior care industries—and health care policy in general. It was founded in 1980, and is headquartered in Murrells Inlet, South Carolina, USA, with a workforce of 51-200 employees. Its website is http://www.homewatchcaregivers.com/grand-strand/contact-us/.