[Remote] AI Operations Technical Program Manager, Heroku

Note: The job is a remote job and is open to candidates in USA. Salesforce is the #1 AI CRM, where humans with agents drive customer success together. As the AI Operations Technical Program Manager for Heroku, you will lead complex technical initiatives, collaborating with cross-functional teams to ensure alignment and timely delivery of projects. This role involves driving programs, fostering partnerships, and overcoming obstacles to achieve program success.ResponsibilitiesLead programs by aligning across program scope and release planning, aligning teams on vision and business goals, crafting program structure, and securing cross-functional alignmentDrive teams through the software development lifecycle using agile methodologies, analytical skills, and technical expertiseBuild strong partnerships with key functional team members and serve as a trusted partner for executive leadership to ensure program successPartner with cross-functional teammates — including Product Owners, Scrum Leads, UX (User Experience), and CX (Customer Experience) — to drive workgroup alignment meetings that address release issues, dependencies, team status, metrics reviews, and achievementsAnticipate and remove obstacles with a sense of urgency that could slow down or prevent project teams from delivering on goalsSkills3+ years of enterprise software or technical program management experience at an enterprise technology company3+ years leading Platform as a Service (PaaS) development programs, with a solid understanding of the PaaS business model and product development lifecycleDeep experience with the software development lifecycle and can apply that knowledge in dynamic environments using agile methodologiesExcellent analytical and problem-solving skills with a track record of hands-on, detail-oriented executionAbility to establish credibility and rapport quickly with senior executives and cross-functional team membersExperience operating in a matrix management environment, driving consensus across organizational boundariesCan master technical subjects and new technologies relevant to the programs you leadExperience providing formal program reviews, including risk tracking and escalation of critical issuesBenefitsCertain roles may be eligible for incentive compensationEquityTime off programsMedicalDentalVisionMental health supportPaid parental leaveLife and disability insurance401(k)An employee stock purchasing programCompany OverviewSalesforce is a cloud-based software company that provides customer relationship management software and applications. It was founded in 1999, and is headquartered in San Francisco, California, USA, with a workforce of 10001+ employees. Its website is https://www.salesforce.com.Company H1B SponsorshipSalesforce has a track record of offering H1B sponsorships, with 324 in 2026, 1883 in 2025, 2296 in 2024, 1850 in 2023, 2849 in 2022, 2124 in 2021, 1960 in 2020. Please note that this does not guarantee sponsorship for this specific role.