[Remote] AI Operations Lead

Note: The job is a remote job and is open to candidates in USA. ApartmentIQ is a profitable, growth-stage company building industry-leading martech and data products for the PropTech space. The AI Operations Lead will play a crucial role in accelerating the company's transition to a native AI business by deploying AI-powered automations and improving workflows across various teams.ResponsibilitiesDeploy AI-powered automations, copilots, and agentic workflows across a focused set of non-engineering teams within your first 6–12 monthsPartner with teams across Product, Sales, Customer Success, Marketing, Operations, and Support to deeply understand workflows, bottlenecks, edge cases, and success metricsMap existing business processes and identify opportunities where AI can reduce manual work, improve quality, accelerate decision-making, or create better customer experiencesBuild workflows using tools such as ChatGPT, Claude, Cursor, n8n, Zapier, Make, Retool, Notion, SQL, BI tools, APIs, and internal data sourcesOrchestrate integrations between AI tools and core business systems such as CRM, support platforms, marketing automation tools, product analytics, databases, and internal reporting systemsMeasure impact through dashboards, QA checks, usage metrics, time savings, accuracy, adoption, and stakeholder feedbackIteratively improve deployed workflows based on user behavior, qualitative feedback, and performance dataEnable team members to use AI effectively in their daily work through training, documentation, templates, office hours, and hands-on coachingIdentify and coach internal AI champions who can help scale adoption within their teamsCreate reusable playbooks, prompts, templates, and workflow patterns that make AI adoption repeatable across the companyWork with Product and Engineering when AI workflows need deeper technical support, productization, or integration into customer-facing systemsStay current on emerging AI tools, agentic workflow platforms, and automation patterns, and translate that knowledge into practical business impactSkills3–6 years of experience in product operations, business operations, revenue operations, strategy, technical program management, solutions, automation, data, or a similar roleDemonstrated experience using AI to build, ship, automate, or materially improve work in a prior role, project, or teamStrong fluency with modern AI tools such as ChatGPT, Claude, Cursor, Claude Code, Codex, or similar AI-native development environmentsTechnical comfort with low-code/no-code tools, workflow automation platforms, SQL, BI tools, APIs, scripting, or systems integrationsStrong operational empathy, with the ability to partner closely with business teams, understand their day-to-day work, and build solutions they actually adoptExcellent communication skills, including the ability to write crisp documentation, lead engaging trainings, and persuade teams to change how they workAnalytical and data-driven approach to identifying, prioritizing, measuring, and improving AI-enabled workflowsHigh ownership, strong urgency, and comfort operating with autonomy in ambiguous environmentsStrong product judgment, including knowing when to prototype, when to automate, when to involve Engineering, and when to kill an ideaBias toward hands-on building over strategy-only workPassion for AI, automation, operational excellence, and helping teams build durable leverageFamiliarity with workflows across operating teams such as Sales, Customer Success, Support, Marketing, Finance, RevOps, Product, or PeopleExperience with internal enablement, change management, or company-wide tool adoption programsExperience in B2B SaaS, MarTech, PropTech, marketplaces, multifamily, or marketing automationExperience with Salesforce, HubSpot, Zendesk, Intercom, Pylon, Segment, BigQuery, Snowflake, dbt, Retool, Zapier, Make, n8n, Gumloop, or similar systemsExperience designing human-in-the-loop workflows, QA processes, escalation paths, or operational guardrailsExperience with agentic workflows, prompt evaluation, RAG, LLM observability, or AI workflow monitoringBenefitsRemote-First : We offer the freedom to work from home across most of the U.S. You’ll enjoy the flexibility of remote work, balanced with high-energy in-person offsites to build real connections and celebrate our wins together.Competitive Compensation : We believe in hiring the best and paying accordingly. You’ll receive a competitive salary that reflects your impact and expertise.Paid Time Off : Take the time you need with our flexible vacation policy and dedicated paid parental leave to support you and your family’s biggest milestones.Your Health Matters : Stay healthy with high-quality Medical, Dental, and Vision insurance plans for you and your family.Peace of Mind (On Us) : We fully invest in your security with 100% company-paid Short-Term Disability, Long-Term Disability, and Basic Life Insurance.Protection for Your Whole Crew : Access supplemental insurance for the unexpected, plus specialized coverage to keep your pets happy and healthy, too.Invest in Your Future: Secure your financial goals with our 401k Program, helping you build for the long term while you help us build the company.Company OverviewApartmentIQ offers automated market survey solutions for multifamily real estate, leveraging public data for accurate analysis. It was founded in undefined, and is headquartered in Madison, Wisconsin, USA, with a workforce of 51-200 employees. Its website is https://getapartmentiq.com.