[Remote] Advanced Professional Services Consultant

Note: The job is a remote job and is open to candidates in USA. Brightree is seeking an Advanced Professional Services Consultant to lead the successful delivery of their HME/DME solutions. This role involves managing software implementations, guiding customers through configuration and training, and acting as a trusted advisor to enhance the product experience.ResponsibilitiesManage the successful implementation of the HME/DME product to Brightree customers. This includes the management of all project related activities including Consulting, system configuration, training, training materials development and team/customer communicationsProvide remote implementation and training services related to Brightree HME/DME implementationsDrive working sessions with customers to understand and document business and technical requirements for HME/DME functionalityProvide status updates to management using standard reporting toolsFacilitate and conduct group trainingsCreate HME/DME documentation for internal and customer usage. This includes configuration guides and training materials. Enhance these materials as required for product updatesManage customer escalations through appropriate Brightree channelsAnalyze, troubleshoot, document, and solve software issues reported by customersTrack and report product defects to Support for appropriate resolutionSuccessfully transition live customers to standard support processesProvide feedback to Product Management and Development regarding product enhancementsSkillsKnowledge of software implementations, system workflows, and implementation of best practices2+ years' experience implementing, project managing or training on healthcare software systemsExperience implementing and/or training on Brightree applications1+ years of experience training users on HME/DME applications1+ years of experience implementing forms-based softwareFamiliarity with Software as a Service (SaaS) application and performance criteriaStrong analytical ability to troubleshoot and diagnosis technical software and implementation issuesSome experience developing training materials and product reference documentation for healthcare softwareLeadership skills including the ability to manage customer expectations and drive project resultsExperience training software users in a highly diversified environmentAbility to travel up to 30%BenefitsComprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insuranceSleep care managementHealth Savings Account (HSA)Flexible Spending Account (FSA)Commuter benefits401(k)Employee Stock Purchase Plan (ESPP)Employee Assistance Program (EAP)Tuition assistanceEmployees accrue fifteen days Paid Time Off (PTO) in their first year of employmentReceive 11 paid holidays plus 3 floating daysEligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family membersFlexible work arrangementsCompany OverviewBrightree HME / DME Software, Pharmacy Solutions, Home Infusion It was founded in 2002, and is headquartered in Atlanta, Georgia, USA, with a workforce of 501-1000 employees. Its website is https://www.brightree.com.Company H1B SponsorshipBrightree has a track record of offering H1B sponsorships, with 7 in 2025, 4 in 2024, 10 in 2023, 11 in 2022, 6 in 2021, 3 in 2020. Please note that this does not guarantee sponsorship for this specific role.