[Remote] ADC Technical Customer Service Specialist , Amazon Dedicate Cloud (ADC) Customer Service

Note: The job is a remote job and is open to candidates in USA. Amazon Web Services (AWS) is seeking an ADC Technical Customer Service Specialist to assist U.S. Intelligence Community agencies in implementing cloud computing solutions. The role involves providing customer support, addressing account and billing issues, and collaborating with various teams to enhance customer experiences with AWS services.ResponsibilitiesBeing the customer-facing voice for USG and Enterprise customers, addressing complex account and billing issuesWorking with Enterprise customers to understand how they use AWS account and billing services, and providing valuable feedbackPerforming deep dive analysis on USG / Enterprise customer accounts and billing statementsEducate customers on reporting options, alerts and budgetsProviding prompt, efficient, detailed, customer-oriented service to Enterprise customersWorking with customer support peers around the globe to ensure a consistent and high-quality level of supportDriving projects that improve customer interactions with AWS account and billing informationActing as the Voice of the Customer for our Enterprise customers, reporting and acting on observed areas for improvementActively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experienceAssisting with Enterprise customer communication during AWS critical launches and support eventsAssuming responsibility for developing detailed knowledge about AWS specific product and featuresWork with AWS teams to drive resolution of issues for customersMaking sure internal knowledge reference pages are updatedSkillsAssociate's degree or above, or A+ or Network+ or Security+Current, active TS/SCI US Government Security ClearanceExperience troubleshooting and debugging technical systems, or experience working with customers with a passion for delivering exceptional service and experience that includes strong analytical skills, attention to detail, and effective communication abilitiesExperience in SQL or other relational databasesExperience in cloud computing conceptsExperience in leadership and/or account management positionsProven success in a fast paced support environmentDemonstrated success driving cross-functional deliverablesStrong fluency with Web Technologies and the InternetBenefitsSign-on paymentsRestricted stock units (RSUs)Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans)EAPMental Health SupportMedical Advice LineFlexible Spending AccountsAdoption and Surrogacy Reimbursement coverage401(k) matchingPaid time offParental leaveCompany OverviewLaunched in 2006, Amazon Web Services (AWS) began exposing key infrastructure services to businesses in the form of web services -- now widely known as cloud computing. It was founded in 2002, and is headquartered in Seattle, Washington, USA, with a workforce of 10001+ employees. Its website is http://aws.amazon.com.