[Remote] Account Manager, West

Note: The job is a remote job and is open to candidates in USA. Empower Pharmacy is a visionary healthcare company dedicated to making quality, affordable medication accessible to millions of patients nationwide. The Account Manager, West drives revenue retention and expansion across a defined portfolio of provider accounts, directly impacting Empower’s commercial performance, customer loyalty, and patient access to specialized therapies.ResponsibilitiesOwn a defined portfolio of active, revenue-generating provider accounts within an assigned territory, serving as the primary relationship owner accountable for service quality, clinical coordination, and account strategyBuild and maintain strong, trust-based relationships with physicians, practice managers, and key decision-makers through structured, high-frequency engagement cadencesDevelop a deep understanding of each account’s clinical focus, patient population, and business priorities to deliver highly tailored solutionsDevelop and execute strategic retention and expansion plans for each account, focused on protecting baseline revenue while identifying opportunities to increase formulary utilization and prescription volumeMonitor account health against defined revenue baselines using data-driven dashboards and AI-supported forecasting toolsIdentify accounts trending below expectations and implement structured, documented corrective action plansPartner with Customer Experience, Medical Affairs, Operations, Pharmacy, Compliance, and Customer Support teams to resolve service issues impacting account performanceProactively escalate high-risk accounts or significant service concerns to leadership with clear, data-supported insightsCollaborate cross-functionally to align operational execution with account needs, ensuring consistent service deliveryMaintain complete, accurate, and timely records in Salesforce, including account details, communication logs, opportunities, and escalation documentationTrack territory performance metrics, utilization trends, and service levels, contributing to regular reporting on retention risks and growth opportunitiesStay current on product offerings, industry regulations, and market dynamics, integrating AI-curated insights to inform account strategies and strengthen consultative engagement with providersSkills3–5 years of experience in pharmaceutical sales, account management, healthcare territory management, or a comparable customer-facing healthcare roleExperience or meaningful exposure to compounding pharmacy, specialty pharmacy, HRT, GLP-1 therapeutics, functional medicine, or adjacent therapeutic areasDemonstrated track record of managing a portfolio of accounts with accountability for retention and revenue growth outcomesStrong clinical fluency to engage credibly with physicians and healthcare operators on formulary, protocols, and compliance considerationsStrong proficiency in CRM platforms such as Salesforce, with the ability to leverage AI-enabled tools for data management, forecasting, and performance optimization across a multi-account territoryAdvanced relationship management and consultative communication skills, with the ability to engage healthcare providers using data-driven insights and clinical fluencyAnalytical capability to interpret performance metrics, identify trends, and apply AI-driven insights to inform strategic decisions and account planningCross-functional collaboration expertise, with the ability to navigate complex operational, clinical, and compliance environments while maintaining accountability and execution rigorBachelor's degree in Business, Healthcare Administration, Life Sciences, Marketing, or a related fieldBenefitsMedical, dental, and vision coveragePaid time off401(k) matchingWellness perksIV therapyCompounded medicationsCompany OverviewCompounding Pharmacy and Outsourcing Facility It was founded in 2009, and is headquartered in Houston, Texas, USA, with a workforce of 1001-5000 employees. Its website is http://empowerpharmacy.com/.