[Remote] Account Manager - Remote

Note: The job is a remote job and is open to candidates in USA. Thriveworks is a clinician-founded organization dedicated to providing accessible mental healthcare to all Americans. The Account Manager is responsible for managing strategic partnerships, driving account growth, and ensuring successful collaboration with external organizations.ResponsibilitiesServe as the primary point of contact and strategic owner for assigned partnershipsBuild and maintain strong relationships with key stakeholders, referral sources, and decision-makersAnticipate partner needs and proactively identify opportunities to strengthen engagement, improve performance, and support growthLead internal and external meetings, presentations, and business reviewsGather, analyze, and communicate partnership outcomes and performance data on established cadencesCollaborate cross-functionally to ensure partner and patient needs are addressed effectivelyResolve partner concerns and escalated issues in a timely mannerDevelop and execute account-specific growth strategies based on referral trends, utilization data, and market opportunitiesMonitor partnership performance and recommend strategies to increase referral volume, engagement, and retentionWork collaboratively with the Care Partnerships Associate on shared partnership accountsDevelop a comprehensive understanding of assigned account performance, including demand volume, conversion rates, referral trends, utilization patterns, and barriers to careMaintain accurate and comprehensive Salesforce account records, contacts, referral attribution, activities, and documentationServe as the subject matter expert for assigned account information, performance metrics, and Salesforce account structureActively participate in internal meetings and training, sharing ideas and best practicesAlways be looking for ways to add value and streamline the partner experienceSkills2–5 years of professional experience; business development, account management, and healthcare experience are highly preferredExperience with CRM tools (Salesforce preferred) and productivity platforms (Google Suite, Monday.com)Strong communication and relationship-building skills - You're comfortable on the phone, in person, and via emailHigh level of ownership - You don't wait for direction: you initiate, follow up, and follow throughProblem-solving mindset - You're able to troubleshoot partner issues with creativity and urgencyComfortable with data - You know how to look at performance metrics and translate them into actionsOrganizational skills with the ability to juggle multiple priorities in a fast-paced environmentAbility to work independently, executive communication, and presentation skillsBenefitsAn amazing team cultureProfessional development & advancement opportunities401K with 3% employer matchHealthcare, Dental, Vision, and life insurance benefitsPaid time off and paid holidaysProfessional EAP program for team members & householdAdditional coverage options available, such as Short Term Disability, Long Term Disability, and Group Accident InsuranceCompany OverviewThriveworks offer a variety of mental health services, including depression therapy, marriage counseling, life coaching, & more. It was founded in 2008, and is headquartered in Lynchburg, Virginia, USA, with a workforce of 1001-5000 employees. Its website is https://www.thriveworks.com.