[Remote] Account Manager (Pre-Professional)

Note: The job is a remote job and is open to candidates in USA. TCGplayer, an eBay company, is a leading marketplace empowering sellers and buyers in the ecommerce space. They are seeking an Account Manager to drive the growth and success of Pre-Professional sellers by managing a targeted portfolio and guiding them through their transition into Professional accounts.ResponsibilitiesDrive proactive engagement to discover and manage a targeted portfolio of high-potential Pre-Professional sellersEstablish relationships with Pre-Professional sellers via GAP and guide them through their transition into the Professional tierComplete outreach and onboarding campaigns that drive adoption of programs like TCGplayer Pro, Direct and all new productsTrack seller readiness, progress, and graduation outcomes through accurate CRM logging and data insightsPartner with Seller Marketing and RevOps to optimize campaign performance and seller communication flowsGive feedback to refine the Pro-Feeder playbook and ensure streamlined seller transitionsSupport a projected 30 % annual cohort expansion by moving qualified sellers into Professional and Enterprise tiersChampion seller experience and trust by delivering proactive communication and consistent follow-upModel the balance of human compassion and data-powered efficiencyMaintain data integrity to ensure that every interaction contributes to our collective seller intelligence and marketplace growthSkills2-4 years of experience in customer success, account management, or portfolio growth rolesDemonstrated success driving retention, adoption, and revenue growth in a SaaS or marketplaceExperience with HubSpot, G Suite, Tableau, and OutlookBachelor's degree or equivalent experience in Business, Marketing or a related fieldExperience in ecommerce or hobby/gaming industriesDomain expertise within the TCGplayer platformBenefitsTarget bonusRestricted stock units (as applicable)A full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave)Company OverviewAn eBay company, headquartered in San Jose, California, TCGplayer is on a quest to be the most trusted trading card game (TCG) platform — connecting and empowering the hobby community. It was founded in 1998, and is headquartered in San Jose, California, USA, with a workforce of 501-1000 employees. Its website is http://www.tcgplayer.com/.